Manage your shipping settings

How to fix: Invalid value: return address label [return_address_label]

Go to the Merchant Center to create a new return address for this product, or update the return address label for this product to match an existing label

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Why this issue is happening

The value specified for the return address label [return_address_label] attribute in your Merchant Center product feed does not have a corresponding return address configuration in your Merchant Center account.


How to fix your issue

If you’d like to apply a return address to a specific product or type of product, you need to create a return address label in Merchant Center. If you attempt to apply a return address and a corresponding return address label is not found in Merchant Center, your default return address will be applied, which will affect where the customer returns will be sent. If you’d prefer to apply the default return address, remove the return address label [return_address_label] attribute from the offer.

To create a new return address and label:

Step 1 In your Merchant Center, select Shipping and returns on the navigation menu.

Step 2Select Return policies.

Step 3Click Add return policy.

Step 4Fill out all of the information for the new return policy. Ensure you add a return address label for this new return policy.

Step 5Click Save.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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