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This help center shows articles applicable to Merchant Center Next. Learn more about the upgrade and get answers to frequently asked questions.

Unable to sign in to your Merchant Center account

If you're having trouble signing in to your Merchant Center account, ensure that you're using the correct email address and password. If you've forgotten your password, follow these steps to change or reset your password.

If you have more than one Merchant Center login, make you use the correct credentials for the account ID you're using.

If you're using the correct username and password, try deleting your browser's cookies and cache before trying to access Merchant Center again. Additionally, enable SSL 2.0 and cookies and confirm that any automatic configuration scripts or proxies that you're using aren't disabling cookies. Learn how to Turn cookies on or off.

Contact us to change your sign-in email address, as you won't be able to change your sign-in email directly.

Note: If you receive an error stating that you don't have access to Merchant Center, check Google Workspace to inspect if you have enabled access. Further, you can contact your company's Google Workspace administrators and ensure that your email ID is enabled for you to access the Merchant Center.

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