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Set up regions

Regions are used to create custom areas within the countries. The areas can be used to set delivery costs, transit time or regional availability and pricing, depending on the availability for your country.

Country Regional availability and pricing Delivery cost and transit times based on custom areas
Argentina Available (beta)  
Australia Available Available by state, postcode
Austria Available (beta)  
Brazil Available Available by state, postcode
Canada Available (beta) Available by postcode only
Chile Available (beta)  
Colombia Available (beta)  
Czechia Available (beta)  
Denmark Available (beta)  
France Available Available by state, postcode
Germany Available (beta) Available by region, postcode
Great Britain Available (beta) Available by postcode only
Hungary Available (beta)  
India Available (beta) Available by state, postcode
Indonesia Available (beta)  
Italy Available (beta)  
Japan Available (beta) Available by prefecture only
Malaysia Available (beta)  
Mexico Available (beta)  
The Netherlands Available (beta)  
New Zealand Available (beta) Available by state, postcode
Norway Available (beta)  
Pakistan Available (beta)  
Peru Available (beta)  
Philippines Available (beta)  
Romania Available (beta)  
Russia Available  
South Africa Available (beta)  
South Korea Available (beta)  
Spain Available (beta)  
Sweden Available (beta)  
Thailand Available (beta)  
United States Available Available by state, postcode
Vietnam Available  

Creating custom areas is not the only way to set delivery costs for specific areas within the countries. You may also specify states, regions, territory or prefectures, depending on the countries, using the advanced delivery cost settings. Learn more about setting up delivery settings.

Example

If you're located on the east coast of the United States, you may notice higher costs and extended transit times when delivering orders to the West Coast. To account for these higher costs and extended transit times, you could set up a specific region for the West Coast and associate a longer transit time and higher delivery rate on deliveries to that region.

Note: When setting up free and fast delivery, ensure that the regional availability settings are accounted for.

Instructions

Create a new region

Create a new region [regional availability and pricing]

  1. Click the tools icon Tools and settings menu icon [Gear].
  2. Select Regions under 'Tools'.
  3. Click the plus button to create a new region.
  4. Enter values for 'Region ID', 'Region name' and 'Country'.
    • This region ID needs to be unique for each region and must be numeric (minimum six digits) if you intend to use regional overrides.
    • The region name helps you to identify the geographical area that you want to include in your region.
    • Use the drop-down menu beside 'Country' to select which country this region will apply to.
  5. Create your region using postcodes or states (depending on the availability for your country).
    • Use a ZIP code or postcode (e.g. 94043).
    • Use a range of postcodes (e.g. 94002–95460).
    • Use a range of postcodes using a prefix with a wildcard ( * ) (e.g. 94*).
    • Use a range of postcodes using two prefixes with wildcards (*) (e.g. 94*–95*).

      For Brazil

      • Use codes before the hyphen (e.g. if the postcode is 30260-070, use 30260).
      • Use a range of postcodes (e.g. 04538–30260).
      • Use a range of postcodes using a prefix with a wildcard (*) (e.g. 30*)
      • Use a range of postcodes using two prefixes with wildcards (*) (e.g. 30*–31*)

      For Canada

      • Use the postcode forward sortation area (FSA) identifier. Don't include local delivery units (e.g. M5H).
      • Use a range of FSAs using a prefix with a wildcard (*) (e.g. K*).

      For the United Kingdom

      Use the outward code (e.g. if the postcode is N1C 4AG, use N1C).

    • Otherwise, choose the administrative region available for your country.
    • Click Add.
  6. Click Save to finish creating the region.

Edit a region

Edit a region [regional availability and pricing]

  1. Click the tools icon Tools and settings menu icon [Gear].
  2. Select Regions under 'Tools'.
  3. To add or change the region name, click the text in the 'Region name' column and edit the 'Region name' field.
  4. To edit postcodes:
    • Add new codes just like you did when you created the region, with one range per line. Click Add postcodes.
    • To remove a postcode, click the 'X' next to it or click Clear all to remove all postcodes.
  5. Click Save to finish editing the region.

Remove a region

Remove a region [regional availability and pricing]

Before you can remove a region, make sure that it's no longer used with any of the available services.

  1. Click the tools icon Tools and settings menu icon [Gear].
  2. Select Regions under 'Tools'.
  3. Click the bin icon next to the name of the region in the 'Region name' column, then click Confirm.

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