Fix issues when you pay for Google products & services

To solve problems when you pay for Google products and services, follow the steps below.

Fix issue when issuer declined your payment

If you get one of the error codes or messages below, your payment is declined by your issuer.

Error message or code
OR-CCSEH-22	“[Your payment issuer] declined your payment.”
OR-HDT-14	“Correct this card info or try a different card.”
OR-CCSEH-32	“Transaction declined. Try a different payment method or contact your card’s issuer.”
OR-PMCR-32	“Your purchase on your [telecom carrier] billing account was declined. Please select a different payment method.”
OR-PMCR-32	“Your transaction can't be completed."

To fix the issue:

Add or select a different payment method.
Make sure your payment method is updated and you have enough money in your account.
If you still have issues, contact your issuer. It can be:
- The bank that issued your card
- The telecom carrier for your carrier billing account
- Your eWallet provider

If you get one of the error codes or messages below, you need to verify your info.

Error message or code
BM-CPEC-02	“Your payment was declined due to an issue with your account.”
OR-CAC-02	“Verify on payments.google.com.”
OR-HDT-09	“Verify your payment method.”
OR-IEH-01	“Verify in your Google Account’s payment methods.”
OR-IEH-02	“Please verify your card information and try again.”
	“For your security, please verify the security code for your card.”
	“Transaction declined. Try a different payment method or contact your card’s issuer.”
	“Your purchase on your [telecom carrier] billing account was declined. Please select a different payment method.”
	“Your transaction can't be completed."

To fix the issue:

Go to payments.google.com.
Sign in to your account.
At the top right, select Alerts Verify.
- If there are no alerts, select Payment methods.
Next to the card, select Verify.
For your verification method, follow the on-screen instructions. Learn more about verification methods.

If you get one of the error codes or error messages below, you can contact Google support.

Error message or code
OR_BACH_14	“Your request failed.”
OR_BACH_15	“We couldn’t complete this action.”
OR_BAEMF_10	"An unexpected error has occurred. To continue, use a different payment method or contact us."
OR_BAEMF_11	"This action can't be completed because your payment method is linked to too many Google Accounts. Add a different payment method."
OR_BAEMF_12	"We couldn’t complete this action. Try a different payment method or contact us."
OR_BAEMF_13	"We couldn’t complete this action. Contact us."
OR_CCR_68	“Your request failed.”
OR_RECR_03	“We couldn’t complete this action.”
OR-BAIH-01	"An unexpected error has occurred. To continue, use a different payment method or contact us."
OR-BAIH-08	"This action can't be completed because your payment method is linked to too many Google Accounts. Add a different payment method."
OR-BAIH-09	"We couldn’t complete this action. Try a different payment method or contact us."
OR-BAIH-10	"We couldn’t complete this action. Contact us."
OR-CAC-01
OR-CAC-05
OR-CCSEH-05
OR-CCSEH-21
OR-CCSEH-23
OR-CCSEH-24
OR-CUSEH-02
OR-HDT-16
OR-REH-04
OR-TAPSH-08

If you received any of the error codes or messages:

Make sure the billing address for your payment method matches the address in your Google Pay settings. If they don’t match:
1. Update your address on payments.google.com.
2. Try the transaction again.
If you made a purchase on Google Play, refer to fix payment issues on your account.
If you use the guest checkout on the Google Store, make sure you sign in to your Google Account.
- If you don’t have one, create an account.
If you use an eligible Android phone and pay by credit card, set up a payment method for contactless transactions.
If you pay with a credit card, contact your bank or financial institution about this transaction.