Changes to your card information stored with Google

What this covers: The following information applies to goods and services purchased from Google Ads, Cloud, Workspace, YouTube, Play, and other paid Google services in India.

Due to Reserve Bank of India (RBI) card storage regulations, starting October 1, 2022, Google can no longer save customer card details (card number, expiry date, etc.) in the current format. However, with your authorization and when you use one or more service providers, we’ll save your card details in a format that complies with RBI regulations and keeps your sensitive card details secure.

If you use Visa or Mastercard: To authorize us to save your card in the new format, you need to make a single manual payment with your current card details. To avoid entering your card details again later, complete the payment before September 30, 2022. If we cannot save your Visa or Mastercard in a compliant format by September 30, 2022, re-enter your card information for every purchase you make.

If you use RuPay, American Express, Discover, or Diners Card: We won’t store your card information after September 30, 2022, as card storage as per the new format isn't supported for these card networks yet. Starting October 1, 2022, the support for these cards will change across Google services. Learn more about this change.

FAQs

Q1: How do I remove my card from Google?

For Google Ads users:

Sign in to your Google Ads account.
Click Tools under “Billing,” click Summary.
Click Payment methods Remove.

For Google Cloud users:

To remove your card, check Remove a payment method.

For Google Workspace users:

Workspace admins need to access payments from the admin console.
To remove your card, check Remove a payment method.

For all other Google users:

Sign in to Google payments center.
Click Add a payment method Remove.

Tip: To make a new payment, enter your card information.

Q2: Will I find my saved card in “Payment methods” after September 30, 2022?

We’ll remove any debit and credit cards saved on Google Platform unless you authorize us to save your card in RBI-compliant format by September 30, 2022.

If your card is removed, to make a manual payment from October 1, 2022 onwards, you’ll have to re-enter the card information.

Q3: How to authorize Google to save my card in the RBI-compliant format?

If you use Visa or Mastercard: To authorize us to save your card in the new format, you need to make one manual payment with your existing card details.
If you use RuPay, American Express, Discover, or Diners Card: They can’t be saved in the new format.

Q4: Can I still authorize Google after September 30, 2022?

Yes, if you use Visa or Mastercard. You’ll need to re-enter your card information.

Q5: Will my recurring payments be impacted after September 30, 2022?

No. Your recurring payments won’t get impacted provided that you set up an e-mandate on your credit card. To check if your subscription or recurring plan is updated, check How can I fix my recurring automatic payments?

Q6: Can I use my RuPay, American Express, Diners, or Discover card on Google services?

American Express, Diners, and Discover cards won’t be supported for payments on some Google services (Google Ads, Cloud, Workspace, Play Store, Youtube and Domains) after September 30, 2022.
RuPay cards will continue to be supported on Google Cloud, Workspace, and Ads. You’ll have to enter your RuPay card details every time you pay.

Q7: Why do I enter my card details every time I make a payment?

This may happen due to different reasons depending on your card network.

Visa or Mastercard
- Intermittent technical issues which may get resolved on retry.
- Your specific card-type isn’t supported for storage as per new RBI regulations.
RuPay
- Card storage as per the new format isn’t supported. You’ll have to enter card details every time.
American Express, Diners, or Discover
- Currently not supported for use across Google services.

Q8: Which banks and card types are supported for storage and transactions across Google services?

Visa cards are supported for storage and transactions across Google services in India.

Mastercard cards are supported for storage and transactions across Google services in India.

RuPay cards are currently not supported for being stored. However you can enter your card details every time to transact using a Rupay card on Google Cloud, Workspace, and Ads.

American Express, Diners, and Discover are not supported for storage or transactions across most Google services in India (Google Ads, Cloud, Workspace, Play Store, Youtube, and Domains).

Q9: What if my card is replaced upon card expiry/damage/loss?

In case your card is replaced upon card expiry/damage/loss and your saved card becomes inactive/unusable you will need to add the card again for continued usage across Google services.

Q10: Whenever I try to use my card, I get the error: “The card you’re trying to use is already being used for a transaction in a different currency. Please try using another card.” What should I do?

The error is happening because:

You’re either trying to use a card in scope of the RBI card storage regulations for purchase of a product in non-INR.
You have a subscription currently set up in non-INR on your card and you’re trying to purchase something in INR.

If you run into one of the scenarios above, we request you to use a different card or payment method for your purchase. Alternatively, you can create a new payment profile and try using the same card.