FAQs

Banks usually take up to 3 business days to add money back to your account. Please wait for your bank to complete the reversal. Refer to the bank account statement to verify if your transaction has been reversed.

Raise a dispute for the concerned transaction from your app:

1. Open the Google Pay app .
2. Tap Show transaction history.
3. Tap the transaction you want to dispute.
4. Tap Having Issues.

To create a ticket:

1. Tap Payment issue  Create a ticket.
2. Follow the on-screen instructions.
3. Tap Submit bank statement.
4. In the "Add attachment” section, add the required bank statements.
5. Tap Submit documents.

For more details, refer to Fix problems with transaction

Wait for 3 business days, within which the bank should add the money to the recipient account or reverse the same to your account. If money is not added within 3 business days, please reach out to us.

1. Open the Google Pay app .
2. Tap Show transaction history.
3. Tap the transaction you want to dispute.
4. Tap Having Issues.

To create a ticket:

1. Tap Payment issue  Create a ticket.
2. Follow the on-screen instructions.
3. Tap Submit bank statement.
4. In the "Add attachment” section, add the required bank statements.
5. Tap Submit documents.

For more details, refer to Fix problems with transaction 

• If the transaction is successful:

To file a chargeback, contact the merchant and your bank. Google Pay is only a payment platform.

• If the transaction is in process:
  • Less than 3 working days:
    I understand your concern. Your payment issue will be resolved in 3 business days. You'll either get the services or a reversal will be initiated.
  • More than 3 working days:
    For further clarification, check with the merchant if the transaction is successful. Check your bank statement for the reversal. In your bank statement, you'll find “REV” along with the UPI RRN.

    Raise a dispute for the concerned transaction from your app:

1. Open the Google Pay app .
2. Tap Show transaction history.
3. Tap the transaction you want to dispute.
4. Tap Having Issues.

To create a ticket:

1. Tap Payment issue  Create a ticket.
2. Follow the on-screen instructions.
3. Tap Submit bank statement.
4. In the "Add attachment” section, add the required bank statements.
5. Tap Submit documents.

For more details, refer to Fix issues with orders or payments to merchants

The issue will be resolved within 5 business days (usually within hours) from the date of payment initiation. During this period, money will be transferred  to your bank account. Check your bank statement to verify the same. It usually shows up as "UPI-REV" or "UPI-RET," followed by the UPI transaction ID that you find in Google Pay. 

For more details, refer to Fix issues with orders or payments to merchants

Step 1: See how long it takes to pay the biller

1. Find your payment and check the status.
2. If the status says 'Success', you’ll see how many days it might take for the money to reach the biller.

Step 2: Wait, then check your bill status

After the stated number of days, check with your biller to confirm that the money has been paid.

Step 3: Let us know if the biller hasn't received the money

1. Open the Google Pay app .
2. Tap Show transaction history.
3. Tap the transaction you want to dispute.
4. Tap Get Help.

To create a ticket:

1. Tap Stuck payment  Create a ticket.
2. Select a reason for the dispute.
3. Tap Raise dispute.

For more details, refer to Pay bills using Google Pay

Raise a dispute for this transaction.

1. Open the Google Pay app .
2. Tap Show transaction history.
3. Tap the transaction you want to dispute.
4. Tap Get Help.

To create a ticket:

1. Tap Stuck payment  Create a ticket.
2. Select a reason for the dispute.
3. Tap Raise dispute.

After you file a dispute, you should have an update from our team within 3 business days.

For more details, refer to Pay bills using Google Pay

The reward is pending or successful, when will the amount be added to the bank account. You did not receive the cash back for referral in Google Pay.

Check your eligibility

Make sure that you:

• Have earned less than 100 referral rewards. 
  • You can earn up to 100 referral rewards.
• sent the correct referral link or referral code.

Wait for 7 business days for the reward to reflect in your bank account. Also, please remember not to change your form of payment in Google Pay during this period.

For more details, refer Fix problems receiving rewards 

Step 1. Check your eligibility

Make sure that you:

• have earned fewer than 50 referral rewards. You can earn up to 50.
• sent the correct referral link or referral code.

Make sure that the person you invited:

• signed up using your referral link or referral code.
• didn’t sign up using a referral link or code that someone else shared with them.
• hasn’t created a Google Pay account before.
• has made a successful first payment.

Step 2.  Check your bank account

At times, the reward does not show in the app but you can see a credit in your account. Please look for any credits. 

For more details, refer to Troubleshoot problems receiving rewards.

If your reward is pending, check your bank statement for a credit entry. If the credit isn’t reflected yet, wait for 7 business days.

Please use the following steps to troubleshoot the issue and try again:

1. If you’re on WiFi, turn on mobile data, or a different internet connection.
2. Send a smaller amount of money.
3. Use a different method. For example, if you are using the recent contacts icon on the home screen to send money, try sending the money by tapping “New” and entering phone number or UPI ID.
4. Check if the recipient has linked their Bank Account to Google Pay.
5. Check if you’ve reached your transaction limit

For more details, refer Fix problems sending or receiving money

If you suspect fraud or want to issue instructions to stop payment, or want to report any fraudulent transactions in your account, we suggest the following:

1. Please get in touch with your respective bank for immediate support and guidance. Banks have 24 x 7 support and you will be able to report a fraudulent transaction even during non-working hours.  
2. We suggest you reach out to the cyber crime police department in your local jurisdiction.
3. Please use this form to report it to us. Your request will be evaluated against our policies and we will review and take action as appropriate.

Please note that a UPI PIN is required to be entered on the Google Pay App to send money and not to receive money. Fraudsters may initiate a request making you believe that you will receive money by entering your PIN. Please be careful and ignore/reject such requests. 

Name: Rahul Dhiman

Email: [email protected]

Address: Google India Digital Services Private Ltd., 5th Floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi Central, New Delhi-110001, India