These troubleshooting steps apply only to the Pixelbook Pen. While other styluses can also work with Pixelbook, they may have limited functionality. We recommend using the Pixelbook Pen, which is designed specifically for use with your Pixelbook (2017).
Note: The Pixelbook Pen should be used with a Pixelbook (2017) or Pixel Slate device. The Pixelbook Pen is not compatible with the Pixelbook Go.
If you're having issues with your Pixelbook Pen, try these steps:
- Remove the pen's battery, then replace it.
Unscrew the pen to access the battery. Make sure that you put it back in with the '+' side down towards the tip of the pen. - Check if your pen's battery power is low.
You'll see a notification at the bottom of your screen if the Pixelbook Pen's battery is low. Replace it with a new AAAA battery. To find out how to replace the battery, see Related articles. - Check the pen tip for wear or damage.
Replace the tip if it appears damaged or worn. Get replacement tips for the Pixelbook Pen. To find out how to replace the pen tip, see Related articles.
Lagging issues
Lagging (the amount of time it takes for motions that you make with Pixelbook Pen to appear on your screen) can vary from app to app. For a better experience, we recommend using apps that have been optimised for the Pixelbook Pen, such as Google Keep and Canvas. To learn more about how to find and download apps that work better with Pixelbook Pen, see Related articles.
If you're experiencing an unusual amount of lag with Pixelbook Pen, try these steps:
- Close and restart the app.
- Check if your pen's battery power is low (see details in section above).
- Try another app. If you don't experience Pixelbook Pen lag in another app, the issue is likely to be with the original app that you tried. Contact that app's developers for support.
If the pen still does not work or is damaged, contact us.