If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also notice the page loading slowly or not opening at all.
If you receive a page loading error: To correct the problem, follow the steps below. You can begin by reloading the page.
Reload the page
To fix the error, reload or refresh the page.
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Troubleshoot page crashes or loading errors
Step 1: Check your internet connection- Make sure your phone or tablet is connected to Wi-Fi or mobile data.
- Reload the tab with the error.
Stored information in Chrome can prevent the page from loading.
Open the page in an Incognito window
- On your Android device, open Chrome
.
- Tap More
New Incognito tab.
- In the Incognito tab, reload the page.
- If it loads, delete your cache and cookies.
.Delete your cache and cookies
- On your Android device, open Chrome
- Tap More
- Tap Delete browsing data.
- Next to "Time range," tap All time.
- Tap Cookies and site data and Cached images and files.
- If the other types of data are selected, deselect it.
- Tap Delete data.
- Reload the tab with the error.
Your device may have run out of memory, and can't load the site while also run other apps.
- Free up memory:
- Close all tabs except for the one that shows the error message.
- Quit other apps that run, and pause any app or file downloads.
- Reload the tab with the error.
Apps can sometimes stop a page from loading.
- Restart your phone or tablet.
- Reload the page again.
- On your Android device, open Google Play Store
.
- At the top left, tap Menu
- Under "Updates," apps with available updates are listed.
- Under "Updates," find Chrome
- If Chrome is listed, to install the updates, tap Update.
- After the update, reload the tab with the error.
Additional loading and page crash issues
Common page loading error codes and issues
Get help with page crashes
The following error codes mean there’s a problem opening the page.
- "Aw, Snap!": Chrome is having problems loading the page.
- ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist or now has a different IP address.
- ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
- ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
- ERR_CONNECTION_RESET: Something interrupted your connection to the page, like an unstable internet connection, an outdated browser, a VPN issue, or security software that blocks the page.
- ERR_NETWORK_CHANGED: Your device is disconnected from the network or connected to a new network while it loads the page.
- ERR_CONNECTION_REFUSED: The page didn't let Chrome connect or the page is blocked.
- ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
- ERR_EMPTY_RESPONSE: The page didn't send any data and might be down.
- ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
- ERR_ BAD_SSL_CLIENT_AUTH_CERT: Sign in to the website (for example, a bank or work website) isn't working due to an errored client certificate.
For a complete list of error codes, go to chrome://network-errors/.
You might also find one or more of these issues:
- A site can't be reached.
- A website won't open.
- An HTTPS site won't open.
- A photo won't load.
- A new tab won't load.
- If other sites opens normally but one site crashes, that site might be the cause of the problem:
- If you try to reload the site and it doesn't open, let us know by selecting Send feedback.
- To help us solve page crashes faster, turn on automatic error reporting or report the issue to Chrome.
- Contact the site owner to report the problem.
- Get help from experts in the Chrome Help Forum.