Fix mobile connectivity issues

1. Open your phone’s Settings app.
2. Tap Settings Network & Internet SIMs.

You should find your carrier’s name here. Make sure “Use SIM” is on.

1. Open your phone’s Settings app.
2. Tap Settings Network & Internet SIMs.
3. Tap your carrier’s name.
4. Turn on Mobile data.

To turn off airplane mode:

1. Open your phone’s Settings app.
2. Tap Settings Network & Internet.
3. Turn off airplane mode.

Important: For some countries, options displayed under the preferred network type may vary.

1. Open your phone’s Settings app.
2. Tap Settings Network & Internet SIMs.
3. Select your carrier.
4. Select your preferred network type (based on carrier availability):
   • 5G (recommended)
   • 2G
   • 3G
   • LTE

To make sure you’re connected to your mobile network, turn off Wi-Fi.

1. Tap Settings Network & Internet Internet.
2. Turn off Wi-Fi.
   • On the top right corner of your Pixel, there should be a triangle icon that indicates the network signal strength. The more filled in the triangle is, the more signal strength your device has.
   • If you have little to no signal, try switching the location.
   • You can also contact your carrier to check how the coverage is in your area.

1. Open your phone’s Settings app.
2. Tap Settings Network & Internet SIMs.
3. Select your carrier.
   • If you already have a SIM, but it’s inactive, click SIM and turn on Use SIM.
   • If your carrier name is in gray and there is the message “No SIM,” then you either don’t have a SIM or your SIM is inactive. To check, go to Settings Network & Internet SIMs.
4. If you don’t have a SIM activated yet, you can insert a physical SIM or download a SIM (based on carrier availability).

1. Insert your SIM ejection tool or small paperclip into the SIM card tray hole.
2. Firmly but gently push until the tray pops out.
3. Remove the tray and take out the SIM card.
4. Inspect the SIM card.
   • If the SIM card is damaged or bent: Contact your carrier for a replacement SIM card.
   • If you notice any dirt or dust: Wipe the SIM card with a microfiber cloth.
5. Once the SIM card is clean and intact, put it back into the phone.

Learn more about how to install a SIM card.

If you have another SIM card, you can try to install it into your Pixel.

• Tip: If the issue persists and you have another phone, install the SIM card into the other phone to see if the issue is with the SIM card.

1. Open your phone’s Settings app.
2. Tap Settings Network & Internet SIMs.
3. Tap Wi-Fi calling.
4. Turn on or off Use Wi-Fi calling.
5. Place a test call.

When Wi-Fi calling is on, your phone can route calls via Wi-Fi networks or your carrier’s network based on your preference or signal strength. Before you turn on Wi-Fi calling, check with your carrier for fees and other details.

To turn off Bluetooth:

1. Swipe down to open the notifications menu.
2. Tap Bluetooth off if it’s on.

Find whether a contact is blocked or being routed to voicemail.

1. Open your Phone app .
2. Tap a contact.
3. Scroll to “Contact settings.”
4. Check if your contact is blocked.
   • If your contact is blocked, tap Unblock numbers.
5. Check if the “Send to voicemail” is turned on.
   • If it's turned on, turn off Send to voicemail.

To check obstructions, remove the phone case if you have one.

1. Power off the phone.
   • Tip: Do not select restart.
2. Wait for 30 seconds, then turn the phone on .
3. Test the phone.

Tip: You can also switch the airplane mode on and off to shut down the active processes.

To reset all mobile network settings:

1. Open your phone’s Settings app.
2. Tap Settings System Reset options Reset mobile network settings.

To reset Bluetooth and WiFi settings:

Important: This option deletes your saved Wi-Fi connections.

1. Open your phone’s Settings app.
2. Tap System Reset options Reset Bluetooth & Wi-Fi.

Check that you have a current version of Android. Learn how to check and update your Android version.

If these steps don’t work, contact your carrier to check for any outages in your area and confirm that nothing has changed with your data plan.

You can troubleshoot on your device when you go to Settings Network & internet Troubleshoot mobile connection.

If you share device and connectivity information with Google, your device can send info like:

• Your account information.
• Your device IMEI.
• The model name of your device, like Pixel 8 or Pixel 8 Pro.
• Connectivity flags.
• Connectivity logs like the number of dropped calls, MMS and SMS failures, and call answer latency.