Find touch diagnostics
Important: Diagnostics are available on Pixel 9, Pixel 9 Pro, and Pixel 9 Pro XL only.
- Open your phone's Settings app.
- Tap Display & touch
Touch diagnostics.
Touch diagnostics.If you share device and touch screen diagnostics information and related settings, your phone can send info like:
- Account info
- Your phone’s IMEI (International Mobile Equipment Identity) number
- Model name (such as Pixel 9 or Pixel 9 Pro)
- Session ID number
- Settings details like Adaptive Touch mode and Screen Protector mode
- Touchscreen hardware signals
Try the solutions below if your phone screen:
- Doesn’t respond
- Flickers
- Jumps
- Flashes
- Shows dead pixels
- Stays blank
On Pixel 5 phones, if you see a white dot at the top of your screen, learn about your proximity sensor.
Important: After you try each recommended solution, check to find whether it fixed your issue.
Step 1: Check your phone's screen
- Make sure that your screen isn't cracked, chipped, or damaged.
- If you have a case or screen protector, take it off.
- If you're wearing gloves, take them off.
- If you've put any stickers over the screen or sensors, peel them off.
- Make sure that your screen is clean.
Step 2: Try these troubleshooting steps
- On most phones, press your phone's power button for about 30 seconds, or until your phone restarts.
- On the screen, you might need to tap Restart
.
Tip: After you restart, if your touchscreen is still completely unresponsive, learn how to reset your phone to factory settings (below).
- Turn on safe mode. Learn how to turn on safe mode
- Once you're in safe mode, touch the screen.
- If your screen works in safe mode, a downloaded app is most likely causing your issue.
- To exit safe mode, restart your phone.
- To find the app that’s causing issues, uninstall recently downloaded apps one by one.
- Once you remove the app that's causing the problem, you can reinstall the other apps that you removed.
- If your screen doesn't work in safe mode, continue to the next section.
- If your screen works in safe mode, a downloaded app is most likely causing your issue.
- Touch the top left corner of the screen.
- Slowly drag your finger to the bottom right corner without lifting. Try to move your finger slowly enough that you can count to 10 before reaching the opposite corner of the screen.
- If you can drag your Quick Settings bar and notifications all the way to the bottom of the screen
The problem isn't caused by a specific area on your screen. Learn how to reset your phone to factory settings (below). - If your Quick Settings bar and notifications release while you're still dragging your finger across the screen
Repeat the test. If they release again, note whether it happened in the same place on the screen. Then learn how to get help.
- If you can drag your Quick Settings bar and notifications all the way to the bottom of the screen
Under your Pixel 5 phone’s screen, at the top center, you can see a white dot. This white dot is your proximity sensor. When your proximity sensor is on, the dot shows through the display. The dot can blink or stay solid.
Your proximity sensor keeps your phone’s screen off while you hold your phone near your face during a call, when your screen is locked, and when used by certain apps. Keeping the screen off helps save battery and avoid accidental taps on the screen.
All Pixel phones have proximity sensors. Because the Pixel 5’s display goes almost to the edge, you can see the Pixel 5’s sensor under the screen. Check our Pixel 5 phone diagram.
Step 3: Use advanced troubleshooting
- Open your phone's Settings app.
- Tap System
Developer options. You'll see this only if you have developer options turned on.
- Turn off Developer options.
Developer options. You'll see this only if you have developer options turned on.Tips:
- If your phone doesn't respond or stays blank, you can use the your phone's buttons to trigger a factory data reset.
- If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.
For possible solutions to other issues with your phone’s camera, you can post questions on the Google Pixel Help Community or the Pixel Tablet Help Community.