To troubleshoot Bluetooth problems, you can use our self-help flow.
Step 1: Check Bluetooth basics
- Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off.
- Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth.
- Restart your devices. Learn how to restart your Pixel phone or Nexus device.
Step 2: Troubleshoot by problem type
Step 1: Clear devices from your phone's memory
- Open your phone's Settings app.
- Tap Connected devices Saved devices. If you don't see "Saved devices," tap Bluetooth.
- If you see devices you're not currently using, next to each device name, tap Settings Forget Forget device.
- If you paired your phone and car before, next to your car's name, tap Settings Forget Forget device.
Step 2: Clear phones from your car's memory
To clear phones paired with your car, follow your car's manual.
- Clear any phones you're not currently using.
- If you paired your phone and car before, clear your phone.
Step 3: Refresh the device list, then pair
To learn whether to pair from your phone or car, check your car’s manual.
-
Pair from your phone
- Check that your car is discoverable and ready to pair.
- Open your phone's Settings app.
- Tap Connected devices. If you see "Bluetooth," tap it.
- Tap Pair new device your car's name.
-
Pair from your car
- Open your phone's Settings app.
- Tap Connected devices. If you see "Bluetooth," tap it.
- Keep this screen open.
- On your car's list of devices, pick your phone's name.
- If asked, check that the PINs shown on your phone and car's screens match.
- Tap Allow access to your contacts and call history.
- Tap Pair, Accept, or Confirm.
Can't pair with Wear OS
- If you're pairing your watch with your phone for the first time, try these troubleshooting steps.
- If your watch keeps disconnecting from your phone, try these reconnection steps.
Can't pair with other accessories
- Check that your accessory is discoverable and ready to pair. Follow the instructions that came with your accessory.
- Often, you'll see a blue light on an accessory when it's ready to pair.
- You must connect some accessories, like folio keyboards, to your phone or tablet before they can pair.
- Refresh your accessory list.
- Open your phone's Settings app.
- Tap Connected devices. If you see "Bluetooth," tap it.
- Tap Pair new device your accessory's name.
- If your accessory needs a passcode and you don't have it, try
0000
or1234
(the most common passcodes).
Important: Not all cars can play music by Bluetooth. If the problem is with a car, check the car's manual.
- Check that the volume is up on your phone and car or accessory.
- Check that other devices paired with your phone aren't playing the music.
- Check that Media audio is turned on:
- Open your phone's Settings app.
- Tap Connected devices. If you see "Bluetooth," tap it.
- If you see Saved devices, tap it.
- Next to your car or accessory's name, tap Settings .
- Turn on Media audio.
Important: Not all cars can make or get phone calls by Bluetooth. If the problem is with a car, check the car's manual.
- Check that other devices paired with your phone aren't getting your calls.
- Turn on Phone audio:
- Open your phone's Settings app.
- Tap Connected devices. If you see "Bluetooth," tap it.
- If you see Saved devices, tap it.
- Next to your car or accessory's name, tap Settings .
- Turn on Phone audio.
Still have issues with Bluetooth?
You can talk to a support agent about issues with Bluetooth. Learn how to contact us.
For possible solutions to other issues with your phone’s camera, you can post questions on the Google Pixel Help Community or the Pixel Tablet Help Community.