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Fix Bluetooth problems on your Pixel

To troubleshoot Bluetooth problems, you can use our self-help flow.

Fix your Bluetooth issue

If your car or Bluetooth accessory isn’t connecting to your phone, try the solutions below.
Important: You're using a custom Android version. If these steps don't work for you, check with your device manufacturer.Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Check Bluetooth basics

  1. Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off.
  2. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth.
  3. Restart your devices. Learn how to restart your Pixel phone or Nexus device.

Step 2: Troubleshoot by problem type

Can't pair with car

Step 1: Clear devices from your phone's memory

  1. Open your phone's Settings app.
  2. Tap Connected devices And then Saved devices. If you don't see "Saved devices," tap Bluetooth.
  3. If you see devices you're not currently using, next to each device name, tap Settings And then Forget And then Forget device.
  4. If you paired your phone and car before, next to your car's name, tap Settings And then Forget And then Forget device.

Step 2: Clear phones from your car's memory

To clear phones paired with your car, follow your car's manual.

  1. Clear any phones you're not currently using.
  2. If you paired your phone and car before, clear your phone.

Step 3: Refresh the device list, then pair

To learn whether to pair from your phone or car, check your car’s manual.

  • Pair from your phone
    1. Check that your car is discoverable and ready to pair.
    2. Open your phone's Settings app.
    3. Tap Connected devices. If you see "Bluetooth," tap it.
    4. Tap Pair new device And then your car's name.
  • Pair from your car
    1. Open your phone's Settings app.
    2. Tap Connected devices. If you see "Bluetooth," tap it.
    3. Keep this screen open.
    4. On your car's list of devices, pick your phone's name. 
    5. If asked, check that the PINs shown on your phone and car's screens match.
    6. Tap Allow access to your contacts and call history.
    7. Tap PairAccept, or Confirm.
Can't pair with accessory

Can't pair with Wear OS

Can't pair with other accessories

  1. Check that your accessory is discoverable and ready to pair. Follow the instructions that came with your accessory.
    • Often, you'll see a blue light on an accessory when it's ready to pair.
    • You must connect some accessories, like folio keyboards, to your phone or tablet before they can pair.
  2. Refresh your accessory list.
    1. Open your phone's Settings app.
    2. Tap Connected devices. If you see "Bluetooth," tap it.
    3. Tap Pair new device And then your accessory's name.
  3. If your accessory needs a passcode and you don't have it, try 0000 or 1234 (the most common passcodes).
Can't hear music

Important: Not all cars can play music by Bluetooth. If the problem is with a car, check the car's manual.

  1. Check that the volume is up on your phone and car or accessory.
  2. Check that other devices paired with your phone aren't playing the music.
  3. Check that Media audio is turned on:
    1. Open your phone's Settings app.
    2. Tap Connected devices. If you see "Bluetooth," tap it.
    3. If you see Saved devices, tap it.
    4. Next to your car or accessory's name, tap Settings .
    5. Turn on Media audio.
Can't make or get calls

Important: Not all cars can make or get phone calls by Bluetooth. If the problem is with a car, check the car's manual.

  1. Check that other devices paired with your phone aren't getting your calls.
  2. Turn on Phone audio:
    1. Open your phone's Settings app.
    2. Tap Connected devices. If you see "Bluetooth," tap it.
    3. If you see Saved devices, tap it.
    4. Next to your car or accessory's name, tap Settings .
    5. Turn on Phone audio.

Still have issues with Bluetooth?

You can talk to a support agent about issues with Bluetooth. Learn how to contact us.

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