Fix Bluetooth problems

To troubleshoot Bluetooth problems, you can use our self-help flow.

If your car or Bluetooth accessory isn’t connecting to your phone, try the solutions below.

Important: You're using a custom Android version. If these steps don't work for you, check with your device manufacturer.Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Check Bluetooth basics

Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off.
Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth.
Restart your devices. Learn how to restart your Pixel phone or Nexus device.

Open your phone's Settings app.
Tap Connected devices Saved devices. If you don't see "Saved devices," tap Bluetooth.
If you see devices you're not currently using, next to each device name, tap Settings Forget Forget device.
If you paired your phone and car before, next to your car's name, tap Settings Forget Forget device.

To clear phones paired with your car, follow your car's manual.

To learn whether to pair from your phone or car, check your car’s manual.

Pair from your phone
1. Check that your car is discoverable and ready to pair.
2. Open your phone's Settings app.
3. Tap Connected devices. If you see "Bluetooth," tap it.
4. Tap Pair new device your car's name.

Pair from your car
1. Open your phone's Settings app.
2. Tap Connected devices. If you see "Bluetooth," tap it.
3. Keep this screen open.
4. On your car's list of devices, pick your phone's name.
5. If asked, check that the PINs shown on your phone and car's screens match.
6. Tap Allow access to your contacts and call history.
7. Tap Pair, Accept, or Confirm.

If you're pairing your watch with your phone for the first time, try these troubleshooting steps.
If your watch keeps disconnecting from your phone, try these reconnection steps.

Check that your accessory is discoverable and ready to pair. Follow the instructions that came with your accessory.
- Often, you'll see a blue light on an accessory when it's ready to pair.
- You must connect some accessories, like folio keyboards, to your phone or tablet before they can pair.
Refresh your accessory list.
1. Open your phone's Settings app.
2. Tap Connected devices. If you see "Bluetooth," tap it.
3. Tap Pair new device your accessory's name.
If your accessory needs a passcode and you don't have it, try 0000 or 1234 (the most common passcodes).

Important: Not all cars can play music by Bluetooth. If the problem is with a car, check the car's manual.

Important: Not all cars can make or get phone calls by Bluetooth. If the problem is with a car, check the car's manual.

You can talk to a support agent about issues with Bluetooth. Learn how to contact us.

For possible solutions to other issues with your phone’s camera, you can post questions on the Google Pixel Help Community or the Pixel Tablet Help Community.