Cancel or transfer your Preferred Care plan

If you want to stop payment for Preferred Care services or you want to give your coverage and device to someone else, follow the steps below.

You can get Preferred Care plans in the United States, Canada, UK and Japan.

Cancel your plan & get a refund

If you’re not happy with Preferred Care from the Google Store, to cancel any time, visit Google Store Preferred Care Account Hub.

1. Sign in to the account you used to buy the plan.
2. Go to Google Preferred Care for Pixel Devices.
3. In "Covered Devices," find the item with the plan you want to cancel.
4. Click More Cancel plan.
5. To cancel your plan, follow the instructions displayed.

• Within 30 days of plan purchase:
  • If you haven’t filed a claim: You can get a full refund for Preferred Care.
  • If you’ve filed a claim: You can get a full refund minus any claims paid up to the cancellation date.
• After 30 days of plan purchase, you can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.

For more details on cancellation and refund, check the Preferred Care Terms and Conditions.

Transfer Preferred Care

In Japan:

• You can’t transfer Preferred Care to a different phone. Your plan covers only the phone it was purchased for.
• You can’t transfer Preferred Care plans to a new owner.