You can return an item and use the refund to buy other items. To return an item that's been lost in transit, contact Google Store support.
Important:
- Exchanges are not available in Google Store.
- Once your item has been marked as received, it takes 14 days for a refund to arrive in your account after it has been inspected at the warehouse.
Learn about the refund waiting times
After the returned product is received, it can take 24 hours to inspect. After inspection, a refund can take 1–14 working days.
- You can find the estimated refund amount before the refund is issued.
- Once your refund has been processed, you can find the refund amount and the date of issue.