You can return an item and use the refund to buy other items. To return an item that's lost in transit, contact Google Store Support.
Important:
- There are no exchanges available in Google Store.
- Once your refund is marked as received, it takes 14 days for a refund to hit your account after it's inspected at the warehouse.
Learn about the refund wait time
After the returned product is received, it can take 24 hours to inspect. After inspection, a refund can take 1–14 business days.
- You can find the estimated refund amount before the refund is issued.
- After your refund is processed, you can find the refund amount and the date of issue.
