At the Google retail store, when you buy a new Pixel device, you can trade in your old device for a trade-in credit. The sales associate will assess the trade-in device and will give you a quote.
If I request a trade-in kit online, can I pick it up in-store?
No, to pick up a trade-in kit in-store, you must start the trade-in process in-store.
For in-store trade-in, do I hand in my device on the spot?
Yes, you can hand in your device during the in-store trade-in.
How does the trade-in process work at retail stores?
A store associate will guide you through the trade-in process. However, unlike online trade-in, you can get a trade-in credit on the same day, which can be used on another Google product in-store or online.
Related resources
- Learn about trade-in eligibility
- Learn about trade-in condition requirements (quality of the device being traded in)
