When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom and the United States.
After you order a new device, you can start the trade-in process. Learn how to add a trade-in to an order.
- First, you'll receive your new device.
- You can track your Google Store deliveries.
- The trade-in estimate expires 30 days after you receive a new device.
- If your device is dispatched more than 30 days after your new device was delivered, its assessed value may decrease based on changes to its market value. The current market value is determined by the trade-in Terms and Conditions.
- If you’ve completed your ID verification online or through the delivery provider,you'll receive a trade-in kit within five working days after you receive your new device
- Trade-in kits are dispatched after your new device is sent to you or when you pick up your new device in-store. In some cases, the kit may take more than five working days to reach you. If you don't receive your trade-in kit within 10 working days after you receive your new device, contact our support team.
- If you need to update your address, you can change your trade-in kit delivery address.
- Send your trade-in devices.
- Google Store receives the trade-in device.
- As soon as we receive your trade-in device, we'll usually inspect it within five working days and notify you of the results via email.
- You'll receive your refund.
- If the post-inspection value is less than 75% of the estimated trade-in value, PCS Wireless will return your device and you won't receive a credit.
- You'll receive a credit to the form of payment used for your new device purchase. Credit card refunds may take up to 45–60 working days to apply to your card.
- If the trade-in value credit exceeds the cost of your new Pixel device, the excess amount is provided as Google Store credit. Store credits earned through trade-in expire after six months.