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Learn about Google Store trade-in process timelines

When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States.

After you add a trade-in to a new item order, the trade-in process starts.

  1. You’ll receive your new item and a trade-in kit.
  2. Ship your trade-in item.
  3. After your trade-in item is received, it’s usually checked within 5 business days. You’ll get an email with the results.
  4. You’ll receive your refund.
    • You’ll get a credit to the form of payment used for your newly bought item. Credit card refunds might take up to 14 business days to apply to your card.
    • If the trade-in value credit exceeds the value of your Pixel, the excess amount is provided as Google Store credit.
Tip: If we can't issue your credit to your form of payment, then the value shall be issued as Google Store Credit and subject to Google Store Sales Terms.

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