Place Google Voice data on hold

As part of your Google Workspace data eDiscovery projects, you can use holds to preserve supported Google Voice for Google Workspace data types indefinitely to meet legal or preservation obligations. You can apply a hold to individual accounts or all accounts in an organizational unit. Holds override retention rules, so data on hold is protected from your normal data governance rules that might purge it otherwise.

If your Google Workspace administrator removes a user's Vault-supporting license, Vault holds no longer protect the user's data from deletion. Data marked for deletion can be immediately purged and can't be restored. Learn more about Preserving data for users.

Important information about Voice and holds

Before you set holds, we recommend you read Get started with holds in Google Vault and review the Voice data supported in Vault.

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What data can be held

Covered:

Text messages
Voicemails and their transcripts
Call logs and recordings

Not covered:

Voice data for a number assigned to more than one user
Voice data created before June 5, 2019 (GMT-7)
Voice data for accounts with Archived User licenses

For details, see Supported services and data types.

Items on hold are visible to users

Voice data covered by a hold remain visible to users, even when that data is deleted by the user or a retention rule.

Place a hold on Voice data

Sign in to vault.google.com.
Click Matters.
If the matter already exists, click it to open it. Otherwise, create a matter:
1. Click Create.
2. Enter a name for the matter and, optionally, a description.
3. Click Create.
Click HoldsCreate.
Enter a unique name for the hold.
Click Choose service Voice.
Click Continue.
Select the scope of the hold:
- Specific accounts—Enter one or more account or group email addresses.
- Organizational unit—an organizational unit.
  Note: We strongly recommend that you don’t select the top organizational unit. You won’t be able to delete any Google Workspace accounts from your organization. Learn more
Select what kind of data to hold. By default, all supported Voice data types are selected. To exclude a data type, uncheck the box.
Click Create.

Edit a hold on Voice data

You can change some hold parameters, but you can't change the service (Voice to another service) or the scope type (such as accounts to an organizational unit).

Sign in to vault.google.com.
Click Matters and then the matter that contains the hold.
To change the accounts or organizational units that are covered by the hold:
1. Click Scope.
2. Add or remove accounts or change the organizational unit.
  Note: You can't add accounts to a hold that covers an organizational unit, and you can't add organizational units to a hold that covers specific accounts.
  
  If you remove all accounts, you're prompted to delete the hold.
To change the data types the hold applies to:
1. Click Scope.
2. Check or uncheck the boxes next to the data types.
Click Save.

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