YouTube Premium and YouTube Music Premium members can watch music and video content without ads when signed in to their paid account. Check out the troubleshooting steps below if you see ads on YouTube videos.
YouTube Music Premium and YouTube Premium members may still see branding or promotions embedded in podcasts by the creator. If added or turned on by the creator, you may also find promotional links, shelves and other features in and around content.
Common troubleshooting steps
Check if you're using an Incognito window
Check YouTube Premium availability in your location
Check if you have YouTube Premium
Your YouTube Premium membership must be active. You can verify this on your account.
If you can't find YouTube Premium:
- Ensure that you're logged in to the right account.
- Make sure that you have YouTube Premium and not YouTube Music Premium.
Check that your membership hasn't expired
Make sure that your YouTube Premium membership has not expired. You can double-check at youtube.com/paid_memberships.
If your YouTube Premium membership ends, you will no longer have access to your downloaded videos. To regain access to your downloads, sign up for a Premium membership.
Try to sign in to YouTube Premium again
Make sure that you are logged into the account associated with your YouTube Premium membership.
- Try signing out and signing back in to the account associated with YouTube Premium.
- Check that you can see the YouTube Premium logo (instead of the YouTube logo) in YouTube.
- If you're watching a YouTube video in another app, you may see ads. Some apps display YouTube videos in a lightweight browser rather than the YouTube app. To avoid seeing ads, log into the account associated with your YouTube Premium membership in the lightweight browser.
- Make sure that you're signed in on your TV to the account associated with your YouTube Premium membership.
- If you're casting to TV, make sure that you're signed in on both the TV and the computer or device that you're using.
- If you're using Google Home, make sure that you're signed in to the correct account in the Google Home app.
Check if you've blocked YouTube cookies
If you're watching a YouTube video embedded on a website, make sure that you aren't blocking YouTube cookies.
To do this:
- On a computer, open Google Chrome.
- In the top-right, select Menu
> Settings.
- At the bottom, select Show advanced settings.
- In the 'Privacy' section, select Content settings.
- Select Manage exceptions.
- Create an exception for '[*.]youtube.com'.
- To the right, select Close.
Learn more about managing cookies in Chrome or in other browsers, like Safari, Firefox and Opera.
Try other troubleshooting steps
Check if you're seeing info cards
Sometimes you may see an info card, which might look like an ad. YouTube creators can include these cards in their videos, but they are not ads – learn more about cards on YouTube.
If you have a YouTube Premium membership, you may still see info cards.
To turn off cards from a computer,
- Click on your profile photo
in the top right-hand corner.
- Select Settings > Playback and performance.
- Untick the box next to Info cards to disable in-video info cards.
in the top right-hand corner.Get in touch with support and submit product feedback
- The type of ad you saw (video ad before your video started, banner/text ad at the bottom of the video, video ad in the middle of a video, ad on homepage or browser page).
- Where you saw the ad (youtube.com, YouTube mobile app, or a TV or game console).
- Include a link to the video.
- Let us know approximately when you saw the ad.
- You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
- To do this, select your profile photo > Feedback
in YouTube.
- Make sure that you tick the box for 'System logs'. This helps us better understand your issue.