Supported subscriptions for this feature: Voice Standard and Voice Premier. Compare your subscription
Set up desk phones to use with Google Voice in your organization. That way, your users can make and receive calls over the internet, instead of over dedicated telephone lines.
- When you set up a phone to use Google Voice, it can't use any other service provider. Also, any existing lines and numbers on the device are removed.
- Provide power to the phone through a separate power adapter or a Power over Ethernet (PoE) cable.
- Connect the phone to the internet.
- Assign a Voice license and number for each user that you want to assign a phone to. For details, go to Assign Voice licenses to users.
- Find the Media Access Control (MAC) address of the phone. It's printed on the back of the phone or shown in the settings panel on the phone and you’ll need it for setup. For Poly VVX OBi Edition phones, you can use the serial number as the MAC address. The only number on the back of a VVX phone is the serial number.
- Make sure Poly's trusted IP addresses are allowed. If not, you need to add them to your allowlist. For a list of the trusted IP addresses, see Required Ports and Trusted IP Addresses and Hosts.
About supported devices and restrictions
Google Voice supports OBi Edition firmware only. When you purchase Poly desk phones to use with Google Voice, request OBi Edition firmware for the devices.
Supported desk phone models| Supported desk phone model | Recommended firmware version | Minimum required version |
|---|---|---|
| Poly ATA 400 and 402 | 4.0.1.6719 | 4.0.1.6719 |
| Poly Edge B10, B20, and B30 | 1.0.2.5983 | 1.0.2.5983 |
| Poly OBi 300 and 302 | 3.2.6.9350 | 3.2.6.9350 |
| Poly VVX OBi Edition 150, 250, 350, and 450 | 6.4.5.10011 | 6.4.0.2 |
| Poly Edge E (E100, E220, E300, E400, and E500) | 8.2.2 | 8.1.4.1453 |
If you don't have one of these models or aren't sure, learn how to identify your model and convert to OBi Edition Software by contacting Poly support.
Note: Poly is discontinuing all devices based on OBi firmware with the exception of the Poly ATA 400. This means that the VVX and Edge B and OBi300 devices are no longer available for purchase from HP/Poly. Google will continue supporting these devices, however there will be no firmware updates from Poly for these devices.
- Voicemail and contact directory are not supported on Poly devices.
- OBiTALK devices only work with the consumer version of Voice. If you’re not sure what kind of account you’re using Voice with, go to About Google Voice account types.
- Google Voice for Google Workspace does not support Obihai phones used with the unmanaged version of Google Voice. You can't connect those phones to your work or school account.
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Poly Edge E setup differs from Poly Obi setup.
Set up Poly Edge E device
- Unbox the Poly Edge E device but do not plug it in.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- Go to Menu
Apps
- Enter the device’s MAC address. You can find the MAC address on the box, or on the back of the phone.
- Then, plug the Poly Edge E device into the network and the device provisions.
Note: Poly Edge E devices automatically do a factory reset the first time you power them on.
AppsIf you power on the Poly Edge E device first, then the process changes slightly:
- Follow steps 1 to 4 above.
- Then, you need to manually factory reset the device to provision the device.
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