Voice FAQ for administrators

Google Voice is a cloud telephone service for businesses. With Voice, your organization can give users local telephone numbers for phone calls, text messaging (market dependent), and voicemail. Users can also forward their number to any mobile or landline number and access Voice on their smartphones and computers.

Yes. The Voice Standard and Premier subscriptions support these business telephones from Poly:

• Poly EDGE B10, B20, and B30
• Poly OBi 300 and 302
• Poly VVX 150, 250, 350, and 450 OBi Edition

Google Voice currently supports SMS messages only in the U.S.
Note: SMS/MMS are not supported for SIP Link numbers. 

Voice is available as an add-on subscription to any Google Workspace edition. To learn how to set up Voice in your organization, see the Google Workspace Administrator Help Center.

If you run out of numbers, you can choose numbers in a nearby area code or transfer numbers from another carrier into Voice.

Yes. If you have existing phone numbers with another service provider, you can port those numbers to Voice. Learn how to Port business numbers to Voice. 

Porting numbers into Google Voice is not yet supported in Canada.

Enter the physical location of the user. If a user calls an emergency number, Voice sends their service address to emergency services.

Yes. You can grant someone in your organization privileges to manage Voice. Learn how to create a Voice admin role.

If you stop using Voice, you can port the phone numbers to another carrier. To port a number out of Google Voice for Google Workspace, you need to initiate the request with the receiving service provider.

Porting numbers from Voice for Google Workspace to other Google services, such as personal Google Voice, Google Fi, and Google Fiber, is not yet supported.

Yes. If users in your organization already have a Voice number associated with their Google Workspace account, you can migrate existing users to managed accounts.

Yes. You can let users in your organization choose their phone number when they sign up for Voice. Learn how to let users choose their own number.

The call waiting feature rings the device that’s busy on a call and offers options to handle the subsequent call. Other devices with the same login will no longer ring. If you need multiple devices to ring for simultaneous incoming calls, go to Set up Google Voice ring groups.

To see how many users in your organization are using Google Voice, go to View Apps reports on your organization.