Set up Voice for your organization

After your organization signs up for Google Voice, your team can get phone numbers for calls, text messages, and voicemail. Users can link their number to any mobile or landline number and access Voice on their smartphones and computers.

Before you begin

• Set up your network for voice traffic
• Optimize your network for Voice

 Setup steps (recommended)

1. Add Voice to Google Workspace
2. Add your Voice locations
3. Assign Voice licenses to users
4. Assign Voice numbers to users
5. Support your Voice users

Additional setup steps

Depending on your organization, you may need to finish additional setup steps.

• Port business numbers—If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice.
• Migrate an existing Voice user to a managed account—Before Google Voice for Google Workspace was available, people in the U.S. could use their work or school account to sign up for Google Voice. You can migrate these unmanaged accounts to managed accounts.
• Assign a Voice admin role to a team member—To let someone else in your organization do Google Voice tasks, such as assigning numbers, setting up desk phones, or managing user licenses, give them an administrator role with Voice privileges. If you assign a user the Voice admin role, they can also manage user licenses for other Google services.

Activate advanced features

Features like ring groups and auto attendants can expand what you can do on your Google Voice network. After initial setup, activate these features to get the most out of Voice for Workspace.

• Turn on automatic call recording
• Set up Voice ring groups
• Set up Voice auto attendants
• Set up desk phones for use with Voice

Note: Certain features are subscription-based. To learn more about what features are available for each subscription tier, read Compare Voice features by plan.

Workspace Chrome settings to allow sound to play on Google Voice

Chrome makes automatic decisions on sounds that are played by a tab that is not the active one. This can happen if Google Voice is rarely interacted by the end user. For details, go to Troubleshoot Google Voice call quality. 
You can allow an admin to specify at the OU level certain permission and site-settings in the Google Admin Console as follows:

1. Set up managed browsers if you have not already done so.
2. Go to Chrome BrowserManaged Browsers.
3. Click Enroll and then place the generated token to the Chrome browser according to the specific OS you are running.
4. Once enrolled, you should see the machine showing up on the Managed Browsers page.
   For details, go to Enroll cloud-managed Chrome browsers.
5. Update the following settings under Chrome BrowserSettingsUsers & browser settings.

• ContentNotifications (to help find it, type “Notifications” in the full-text search filter).
• https://chromeenterprise.google/policies/#DefaultNotificationsSetting
• https://chromeenterprise.google/policies/#NotificationsAllowedForUrls
• Other SettingsExceptions to tab discarding (type “discard” in search filter to find it).
• ContentAutoplay video (type “autoplay” in search filter to find it).

https://chromeenterprise.google/policies/#AutoplayAllowlist

For more information, go to Set policies for enrolled Chrome browsers.

6. Confirm that it works. You should see “Managed by [domain]” in the Chrome menu.
   Go to voice.google.com and click on the site settings. You should see “Notifications” as Allowed and is set by the site policy. The reminder banner to enable sound also wouldn’t show up but doesn’t indicate anything here.
   To really confirm that the AutoplayAllowList is working, try undoing the settings from the admin page, wait 30 seconds and hit browser reload. You should see the reminder banner to enable sound. 
7. (Optional) If you want to automatically grant microphone access for Voice, use these additional steps: Look for “AudioCaptureAllowedUrls” in the search filter and under Hardware > Audio input allowed URLS.
   https://chromeenterprise.google/policies/#AudioCaptureAllowedUrls 
   To confirm working, open the Chrome settings under Privacy and securityMicrophone and you will find the added sites.

Use Google SIP Link

With Google SIP Link, you can connect your existing carrier to Google through a set of certified Session Border Controllers (SBC). This flexibility allows you to use your existing telecommunication infrastructure and maintain uninterrupted service with your current carrier.

• Google SIP Link requirements
• Manage SIP Link numbers
• Troubleshoot SIP Link