Fix sign-in problems

Important:

• Make sure you enter the correct username and password for your Google Account.
• Make sure your Chromebook is connected to the internet, with a strong connection.
• If you don't use an @gmail.com email address, enter your full email address as the username. For example, [email protected].

If you forgot your username or password, you can recover your account info. You need to know:

• A phone number or the recovery email address for the account.
• The full name on your account.

To recover your account:

1. Go to accounts.google.com/signin/recovery.
2. Follow the instructions to confirm it's your account.
3. Review a list of usernames that match your account.

1. Go to accounts/google.com/signin/recovery.
   • Review some questions to confirm it's your account. Answer the questions as best as you can.
   • If you have trouble, try the tips to complete account recovery steps.
2. Reset your password when prompted. Choose a strong password you haven't already used with this account. Learn how to create a strong password.

• Try to fix your connection problems.
• Connect to a different Wi-Fi network, then sign in with your Google Account.

If you get the error message, "Sorry, you don't have permission to sign in," ask the owner of the Chromebook to give you permission to sign in. Or, you can browse as a guest.

If you use your Chromebook at work or school, ask your administrator to give you permission to sign in.

If the steps above don't fix your issue, try these troubleshooting steps.

If you forgot your username or password, go to accounts.google.com/signin/recovery.

If you use your Chromebook at work or school, contact your administrator for more help.

• Manage Google Accounts on your Chromebook
• Sign out or turn off your Chromebook
• How to recover your Google Account or Gmail