Applies to Cloud Identity Premium and other paid subscriptions in your Google Admin console.
You can request a refund if you cancel all your subscriptions, or if you have a credit balance.
Cancel your subscription and request a refund
If you expect to have credit in your Google billing account after canceling all your subscriptions, request a refund in advance. You might have a remaining credit if you make a manual payment for your service and cancel all your subscriptions within the same billing cycle. If you plan to continue any subscriptions, leave the credit in your account for us to apply to your next automatic payment.
We prorate billing for your account, refunding any unused credit.
Before you begin
To open a support ticket and request a refund of your expected credit, contact Cloud Identity support.
For a refund of more than $1000 USD, you need to provide a copy of your bank statement to confirm the payment.
Cancel your subscription
If you only have an email-verified Essentials subscription, you can delete your Google Account when you cancel your subscription. For other subscriptions, you delete your Google Account manually—but wait until after your refund.
- Follow the steps to cancel:
- Wait until the next billing cycle to see how much credit remains in your account after your last charge.
- If you still have credit, contact Google Workspace support on the support ticket you opened. If you used:
- Credit card or direct debit—We'll initiate a refund to the card or bank account that you made your last payment with. It can take up to 4 weeks for your bank or credit card company to process the refund.
- Funds transfer—Give us your bank account details for us to process your refund. (Google doesn't save bank information when processing a funds transfer.) When you contact us, we'll give you the fax numbers for our payment processor. You’ll get your refund within 4 weeks.
Next step
After you get your refund, if you still have a Google Account, delete your organization's Google Account.
Get a refund when you have a credit
If you have a credit balance on your account, you can request a refund in the Google Admin console. You might have a credit balance if you made a manual payment and then were automatically charged.
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
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In the Admin console, go to Menu
Billing
Payment accounts.
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Click the account ID for your subscription.
- For your credit balance, click Request a refund.
This option is available only if your account is eligible to receive refunds, and you have an available credit. The refund is sent to the card or account used to pay the credited amount. - (Optional) If you used more than one method to pay the total credited amount, the amount that can be refunded to each payment method is displayed. Check the box next to each card or account that you want to have refunded.
- Click Submit.
A message displays indicating that your refund was requested and is being evaluated.
Refund request FAQ
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Why can’t I see an option to request a refund?You can only request a refund if your account is eligible to receive refunds, and you have an available outstanding credit. Promotional and courtesy credits aren’t refundable. You can’t request a refund for payments that have already been applied to new charges. You can have only one active refund request at a time.
If you believe you’re eligible for a refund but don’t see the Request a refund option, contact Cloud Identity support.
To keep your service running while the refund is in process, we calculate the refundable amount based on Google’s refund policy. Promotional and courtesy credits aren’t refundable. To receive all of your available credit, you need to cancel your subscription and request a refund.
Processing times vary depending on your payment method.
As we process your refund request, we send emails notifying you of the current status. You can also view the status of your refund on the Payment accounts page.
- Refund requested—You submitted a request that is currently being evaluated.
- Refund approved—Your refund has been approved. The delivery date depends on your payment method.
- Refund complete—Your refund was delivered to your payment method.
- Refund denied—Due to an issue with your account, we were unable to approve your refund request. For more details, contact Cloud Identity support.
- Problem with refund—Due to an issue with your payment method or account, your refund request can’t be completed. If the problem is with your payment method, you may be able to make another refund request with a different payment method. For more details, contact Cloud Identity support.
Refunds can be delivered to valid payment methods that you used to make the original payment. If there's a problem with one or more of your original payment methods, you’ll need to contact support and provide a valid bank account so we can issue the refund. If your refund contains multiple transactions, some of your transactions may be combined after providing a valid bank account.
If your outstanding balance is more than the available credit you had when you requested your refund, your refund may be denied, and you’ll have to make another refund request.