Troubleshooting for students

This article is for students. Teachers go here.

Here's how to fix problems that you might have using Classroom.

Teacher signed in as a student

Contact your administrator and have them change your account to teacher. Who is my administrator?

I can't sign in to Classroom

You might be trying to sign in to Classroom with the wrong account. Check that you're using the email account connected to Classroom. You sign in to Classroom with one of these accounts:

School account – also known as a Google Workspace for Education account; this account is set up by an accredited school. It looks like [email protected].
Personal Google Account – this is set up by you or your parent or guardian. Typically, you use a personal Google Account outside a school setting, such as a homeschool. It looks like [email protected].
Google Workspace account – this is set up by your organisation's administrator. It looks like [email protected].

Note: You must have an active Internet connection to sign in.

If you can't sign in with the correct email account and password, maybe your school's administrator doesn't automatically activate Classroom for new students and users. Ask your teacher.

ENTER CLASSROOM

I've forgotten my password

If your school uses Google Workspace for Education – ask your teacher to contact the admin to reset your password.
If you're a student using a personal Google Account outside a school – go to change or reset your password.

How do I switch between user accounts?

If you need to sign in with a different user account, go to switch between accounts.

How do I sign out?

On iOS, you don't sign out of an account; instead, you remove your account from your device. Removing the account doesn't delete it, so you'll still be able to use your account on other devices.

In the Classroom app, tap Menu .
Next to your name and email, tap the Down arrow Manage accounts.
At the top-right, tap Manage.
Next to your account, tap Remove.
Tap Remove to confirm.

My class code doesn't work

If your school uses Google Workspace for Education – ask your teacher to send you a new class code. If the new class code doesn't work, ask your teacher to contact the school's admin.
If you're a student using a personal Google Account outside a school – ask your teacher to send you a new class code.

A class code consists of six or seven alphanumeric characters, for example, hjhmgrk or g5gdp1.

Note: You only use the class code once to enrol. You don't need to reuse the class code.

I've deleted or forgotten my class code

If you delete, lose or forget the class code before adding yourself to a class, ask your teacher to resend the code or set a new one.

Note: You only use the class code once to join the class. You are then enrolled in the class and you don't need to reuse the code again.

I deleted my class invitation

If you lose your class invitation before adding yourself to a class, ask your teacher to resend the class invitation.

Note: You only use the class invitation once to enrol. You don't need to reuse the class invitation again.

I unenrolled from a class and want to re-enrol

If you accidentally unenrolled from a class, ask your teacher to resend you a class code or invitation.

How do I create a class?

If your school uses Google Workspace for Education – students can't create classes.
If you're a student using a personal Google Account outside a school – go to create a class.

I can't post a comment

Your teacher turned off posting for that class. Ask your teacher for more information.

How do I undelete a post?

You can't undelete a post. However, your teacher can find all your deleted posts.

I can't send or receive email

If your school uses Google Workspace for Education – your school's admin might have turned off Gmail for students. Ask your teacher to contact the admin.
If you're a student using a personal Google Account outside a school – go to Gmail Help.

The 'Hand in' button doesn't work

If you get an error message when you click Hand in, let your teacher know.

If you can't hand in an attachment that is assigned to you, try these steps:

To save any work that you have done in the attachment, copy and paste your work into a blank document.
In the Classroom assignment, on the attachment, click Remove Make a copy.
Click the new attachment.
Paste any saved work into the new file.
Click Hand in.

I didn't get an attachment from my teacher

If you didn't get an attachment that your teacher has assigned, let your teacher know.

For information about attachments assigned to you, read hand in an assignment.

I can't submit an assignment

If you get the error message 'Couldn't attach file' when you submit an assignment, try these different methods instead:

Attach the video in the stream, then paste the link in the assignment.
Open the classwork folder, upload your file to the class drive, then share your file with the class group.
Upload the same file again as a separate copy, then attach the file to the class.

How do I change the language in Classroom?

You change the preferred language for your Google Account. For details, go to change language to change the language on computer and mobile devices.

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