This article is for teachers. Students go here.
Here’s how to fix problems you might have in Classroom.
Signing in
I can’t sign in to ClassroomDepending on your learning setting, sign in to Classroom with one of the following user account types:
- School account (Google Workspace for Education account)—Set up by an accredited school. It looks like [email protected].
- Personal Google Account—Set up by you. Typically, you use a personal Google Account outside of a school setting, such as a homeschool. It looks like [email protected].
- Google Workspace account—Set up by your organization’s administrator. It looks like [email protected].
If you have a problem signing in to Classroom, you might see one of these error messages:
Error message | What it means | What you can do |
---|---|---|
You can’t use Classroom with this account. | You tried to sign in with another Google Workspace account. |
|
Your administrator hasn’t activated Classroom. | Your admin hasn’t turned on Classroom for your Google Workspace for Education account. | Contact your school’s admin to turn on Classroom. For details, go to Control user access to Classroom. |
For more details, go to How do I sign in to Classroom?
Classes
I can't create a classSet up SIS roster import
Invitations
I can't invite students or teachers to my classError message | What it means | What you can do |
---|---|---|
Can’t invite users from this domain. | You’re trying to invite a user from a domain that's not permitted by your administrator. | Contact your administrator to update your domain's class membership settings. |
Can’t invite more class members. | You’ve exceeded your quota for invitations for the day. | Try inviting class members the next day. |
Can’t view group members. | You're trying to invite a group in Google Groups that you don’t have access to. | Contact the group owner to change your permissions to view group members and their email addresses. Learn more |
For more details on invitations and limits, go to Invite students to a class or Invite teachers to a class.
- You don't have to be the owner of the group, but you have to be a member.
- You need to be able to view group members and their email addresses.
Assignments
Can I restore a deleted assignment?- To check your Google Drive storage, go to Drive storage.
- Clear space in your Google Drive, Gmail, and Google Photos.
For instructions, go to Clear Google Drive space & increase storage. - Ask students to try turning in their work again.
Interested in more Drive storage?
- Create the assignment or question again.
- Check your Google Drive storage.
If your Drive storage is almost full, you might need to clear space. Learn more about clearing Drive space.
Interested in more Drive storage?
- Attach the video in Stream, then paste the link in the assignment.
- Open the Classwork folder, upload your file to the Class Drive, then share your file with the class group.
- Upload the same file again as a separate copy, then attach the file to the class.
Computer
In Classroom, in the bottom-left corner, click Help Send feedback.
Android
-
Tap Menu Help.
- Tap Send feedback.
- Enter your feedback and tap Send .
iOS
-
Tap Menu Send Google feedback.
- Enter your feedback and tap Send .
- Access Classroom on a web browser (not through a mobile app).
- Contact your admin to verify that you're a teacher.
- Contact your admin to give you permission to manage guardian email summaries.
Note: If you use Classroom with a personal Google Account, the guardian email feature isn’t available.
Class video meetings
I can't create or join a video meeting in Meet- Turn off meeting creation privileges for students.
- Turn off meeting recording privileges for students.
If your admin lets students create meetings and you experience this issue, try these options for your video meetings:
- Click and open the meeting link first before sharing it with students.
- Hide the Meet link at the top of the Stream page until you click the link. For instructions, go to Show or hide a Meet link.
- Share the link in a post only after you click the link or start the meeting. For instructions, go to Add a Meet link to an announcement.
- If you think a student clicked the link first, reset the link.
Google Drive
Can I change my class Drive permissions?- Create assignments
- Return assignments
- Transfer class ownership
- You can buy more Google storage.
- Your school or organization can sign up for Google Workspace for Education.
Learn about improved Drive storage with Google Workspace for Education.
Need more help?
To find answers to more questions and connect with other teachers, visit the Google Classroom Help Community.
Related topics
- About Classroom user accounts
- Invite your students to a class
- Join or leave a class as a co-teacher
- Transfer ownership of a class
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