You can get help in an emergency by dialing 911 from your Google Fiber Phone service on a landline or your mobile phone.
Google Fiber Phone service outages
In the event of a complete power outage, loss of your Internet connection, or a defective GFiber device, your Google Fiber Phone landline service will be interrupted. To use your Google Fiber Phone during a power outage, we recommend you invest in a battery backup unit, Uninterrupted Power Supply (UPS), or a generator to maintain your power supply for at least eight hours.
911 availability during Google Fiber Phone service outages
Standard calling for Google Fiber Phone is provided by the Google Voice Service, while our 911 service is through Bandwidth. If Google Voice is having a service outage, you still can dial 911 provided your handset has a dial-tone.
If the 911 service itself is down, you'll be presented with a three-beep tone and your call won't go through. In this case, you should immediately dial 911 from another handset, such as a cellular phone.
For your convenience, we've provided a 911 VoIP warning label you can download, print and place on or near your Phone Box as a reminder that your phone service may be limited or unavailable during a power outage or loss of broadband connection.
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Landline phone service. 911 calls made from your Google Fiber Phone service on a landline are automatically routed to the emergency services dispatcher that has jurisdiction over the location of your home or office.
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Mobile phone. Any mobile phone, including mobile phones without an account or service plan, can call 911 and be connected to emergency responders.
Whether you are using your Google Fiber Phone service on a landline or any other device to call 911, you should always be prepared to provide your location and your phone number to the local 911 operator.
If you are transferring your phone number to Google Fiber Phone and need to call 911, we may not be able to provide your location to local 911 operators while the transfer is in progress.
Test your emergency service
From your Google Fiber Phone landline service, dial 933. A recorded message reads the street address and callback number associated with your Google Fiber Phone landline service.