Gemini for Google Workspace FAQ

See below for additional information about:

  • Gemini for Business / Enterprise—AI capabilities for any size business or organization
  • Gemini for Education—AI capabilities for qualifying educational institutions
What is the Gemini app?

The Gemini app includes:

  • The Gemini web app at gemini.google.com 
  • (Coming soon) The Gemini mobile apps, which include:
    • The Gemini app on Android, including functioning as your mobile assistant. 
    • The Gemini tab in the Google app on iOS

"Gemini Apps” are also sometimes referred to as the “Gemini app” or “Gemini.”  If you have a work or school Google Account, your use of Gemini Apps may be subject to different data handling terms. Learn more about using Gemini Apps with a work or school Google Account.

Learn more about the Gemini app.

Who can use the Gemini app?

The Gemini app as a core service with enterprise-grade data protections is available with most Google Workspace editions. Users who access Gemini app through one of the editions listed below are subject to the Google Workspace Terms of Service or your offline Workspace agreement, as applicable. Their chats and uploaded files won't be reviewed by human reviewers or otherwise used to improve generative AI models. 

  • Business Starter
  • Business Standard
  • Business Plus
  • Enterprise Standard
  • Enterprise Plus
  • Essentials
  • Enterprise Essentials
  • Enterprise Essentials Plus
  • Frontline Starter
  • Frontline Standard
  • Nonprofits

With a Gemini for Google Workspace license

Users with a Gemini Business or a Gemini Enterprise license have access to Gemini Advanced, which includes everything in the Gemini app with enterprise-grade data protections as well as priority access to new features and access to Google’s most capable AI models. Learn more about features included with Gemini Advanced.

As an additional Google Service

Users without a qualifying Google Workspace edition or Gemini for Google Workspace license are subject to the Google Terms of Service and the Gemini Apps Privacy Notice when they use the Gemini app. Their chats may be reviewed by human reviewers and used to improve Google’s products, services, and machine-learning technologies. Tell these users to avoid entering confidential or sensitive information when using the Gemini app.

Learn how to control access to the Gemini app. 

How do usage limits work?

Gemini Business is designed to meet the needs of typical business users. Each person with a Gemini Business license can use Gemini app and features in Gemini for Google Workspace 1,000 times per month. Usage limits reset on the first day of each month.
Learn more about usage limits in Gemini for Google Workspace.

What if I don’t have Google Workspace today? What if I don’t have the right edition?

Customers must purchase or upgrade to one of the qualifying Google Workspace editions before purchasing the add-on. 

How does Gemini for Google Workspace protect my data?
When Google Workspace commercial customers adopt Gemini for Google Workspace, they get the same robust data protection and security standards that come with all Google Workspace services, with specific protections for businesses, education, and public-sector customers:
  • Users with a Gemini for Google Workspace license get enterprise-grade data protections when they use Gemini app. Submissions aren't used to train models and are never reviewed by humans. Learn more about how Gemini app works for users who don't have a license.
  • Your interactions with Gemini for Google Workspace stay within your organization. Gemini for Google Workspace stores any prompts or generated content alongside your Workspace content and does not share them outside your organization.
  • Your existing Google Workspace protections are automatically applied. Gemini for Google Workspace brings the same enterprise-grade security as the rest of Google Workspace, automatically applying your organization’s existing controls and data handling practices, such as data-regions policies and Data Loss Prevention.
  • Your content is not used for any other customers. None of your content is used for model training outside of your domain without permission.

You can learn more about how we're protecting your Google Workspace data in the era of generative AI.

Where can I learn about Google's AI principles?

You can read more about our commitment to developing technology responsibly, and our work to establish specific application areas we will not pursue. Go to Our principles.
What languages are supported?
  • The Gemini app supports 35+ languages.
  • All Gemini for Google Workspace features are available to users who have set their language to English. Additionally, Help me write in Gmail and Google Docs now accepts Spanish and Portuguese prompts and will reply in those languages. 
  • Help me write in Gmail and Google Docs is also available to users who have set their language to Spanish or Portuguese. However, they can't use Gemini in Sheets, Slides, and Meet. 

We'll add support for additional languages at a later date.

Are there any restrictions on Gemini for Google Workspace?

  • Users must be 18 years of age or older to use the add-on. Admins are responsible for assigning the add-on to users 18 years of age or older.
  • Only Google Workspace administrators who subscribe to one of these editions can purchase this add-on. 

How do I make Gemini for Google Workspace available to my users?

  1. Make sure you have a qualifying edition of Google Workspace.
  2. Purchase the add-on.
  3. Assign Gemini for Google Workspace licenses to users in your organization.

For exact steps, go to: Get Gemini for Google Workspace

Is Gemini HIPAA compliant?

As of December 2023, Gemini for Google Workspace can support HIPAA workloads. The HIPAA Included Functionality and the Google Workspace and Cloud Identity HIPAA Implementation Guide have been updated to reflect the inclusion of Gemini for Google Workspace. 

However, Gemini app does not support HIPAA workloads at this time. If your organization must ensure compliance with HIPAA, you must turn Gemini off.

Are there any country limitations for Gemini app?

The Gemini app is available in all countries and regions where Google Workspace is available. 

What does it mean that this offering is an add-on?

Admins must have one of the qualifying Google Workspace editions before they can purchase the Gemini for Google Workspace add-on. 

Will there be any changes to existing feature availability with the launch of this add-on?

Translated captions in Google Meetwill be available exclusively to Gemini for Google Workspace add-on users at a future date. We will provide a minimum of 6 months notice to existing Google Workspace customers before this change takes place.
Gemini for Google Workspace availability and usage

Additional details about the availability of Gemini for Google Workspace features

Each time you submit a generative AI request, it starts a process that uses a tremendous amount of data center resources. Google has planned for this increase in computational usage, and will attempt to make Gemini for Google Workspace responsive to everyone who has subscribed to this add-on. 

However, we expect customer usage to dramatically increase because of the transformative nature of these features. Consequently there may be times when your use and experimentation may cause Gemini for Google Workspace to be slower or delays in wait time. 

Contact your account representative or Google Support if you experience slower than usual Gemini for Google Workspace response times.

Additional details about the usage of Gemini for Google Workspace

You and your users may not use Gemini for Google Workspace in a way that degrades the services for other Google Workspace customers, such as submitting an excessive number of requests.

To protect the service and ensure Gemini for Google Workspace is available to other customers, Google may reduce your access to AI features if we reasonably determine that you've exceeded usage limitations.

Is client-side encryption compatible with Gemini for Google Workspace?

No. Gemini for Google Workspace is unable to act on email and files that are encrypted with customer-controlled keys

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