There are different issues that can interfere with the setup of your Google Nest Wifi or Google Wifi devices. If device setup fails, this article can help you resolve those issues.
When you set up your Google routers and points, you might encounter these issues:
- At one point, you can’t connect to the internet or get a Wi-Fi message such as:
- “Wifi point out of range”
- “Connection issue”
- “Something went wrong”
- “Problem connecting”
- The light indicates a network error.
- Google Nest Wifi router or point, or Google Wifi point shows offline in the mesh test part.
Troubleshooting
If you’re having issues with setup, follow these steps:
Step 1. Check your cables and connections
Sometimes loose, disconnected, or damaged cables can cause connection issues. Make sure that:
- The provided Ethernet cable is connected securely (the tab should click in) to your Google Nest Wifi router or primary Google Wifi point’s WAN port
. The other end should be connected securely to your modem.
- Your modem and Wifi router and point(s) are powered on, connected to the same Wi-Fi network, and all cables are secure.
- Your modem is connected to an internet source, such as your cable, DSL, or Fiber provider’s line that comes into your home.
Step 2. Make sure you meet the setup requirements
Ensure all setup requirements are met. To double-check, you can go to:
Step 3. Force close, then reopen the Google Home app
Closing and reopening the Google Home app has been proven to resolve most concerns, including setup. For detailed steps on how to do this, refer to the following articles:
- For iOS devices: Quit and reopen an app on iPhone
- For Android devices: Find, open & close apps on Android
Step 4. Uninstall, then reinstall the Google Home app
If the issue still persists after you close and reopen the Google Home app, you can try to reinstall it. For detailed steps, refer to the following articles:
- For iOS devices: Delete apps on your iPhone, iPad, and iPod touch
- For Android devices: Delete, disable & manage unused apps on Android
Step 5. Forget nearby networks
You can also try to remove other saved networks on your phone or tablet. To do this, check the following articles:
- For iOS devices: How to forget a Wi-Fi network on iPhone, iPad, or Mac
- For Android devices: Connect to Wi-Fi networks on your Android device
Step 6. Restart your Wifi device
For detailed steps on how to reboot a Wifi device, go to Restart Google Nest or Google Wifi devices.
Step 7. Use a different mobile device for setup
Issue not resolved?
If setup still isn’t working, try to factory reset your router or point, or you can contact support.