Can't copy data to a new Pixel Tablet

Check the basics:

• Make sure that you undock your Pixel Tablet from the Charging Speaker Dock before you transfer or copy data from another device.
• Check that both devices are unlocked, charged and turned on.
• Turn off Battery Saver on your current device.
• Restart your current device.

Check your cable:

• Unplug and replug both ends of the cable into both devices.
• If you use a cable adaptor, make sure that the adaptor side is plugged into the tablet.
• Try a different cable. Not all power cables can copy data.

Some devices can't copy data over Wi-Fi. For example, copying data won't work from:

• An iPhone with iOS 7 or earlier
• A phone with Android 4 or earlier

Check if you have a supervised device:

If a business, school or other organisation supervises your iPhone or iPad, your data won't copy. To check whether your device is supervised:

1. Open Settings General About.
2. Under the name of your iPhone, for example, check for: 'This iPhone is supervised'.

Check if you have a managed device:

If a business, school or other organisation manages your iPhone or iPad, the data that copies might be limited. To check whether your device is managed:

1. Open Settings General Profiles & Device Management.
2. Under the device name, check for policy profiles from your organisation.

To increase what you can copy, remove these profiles. Note that this might affect your access to your organisation's information.

1. Make sure that all of your contacts are in iCloud.
2. Export your contacts from icloud.com as a vCard file.
3. Import your contacts to Gmail. Learn how to add, move or import contacts.
4. Once you copy your contacts, you'll find them in your communication apps on your Pixel Tablet.
5. If you want to copy your iCloud photos to Google Photos, request an iCloud transfer.

• Accounts other than Google Accounts and their data
• Downloads, like PDF files
• Photos, videos and music stored in hidden folders
• Apps not from the Google Play Store
• Data from apps that don't use Android backup
• Cloud-synced contacts and calendars. To get synced data, log in to your accounts from your Pixel device's Settings

If you don't have a cable:

1. On your Pixel Tablet:
   1. Start tablet setup.
   2. Connect to a Wi-Fi network.
2. When prompted to use your old device to copy data, tap Can't use old phone.
3. Follow the on-screen instructions to access your backup.

If you can't use your old device:

1. Check that you have a backup of your current Android phone. Find out how to manage backups.
2. Begin setup on your Pixel Tablet.
3. When asked to use your old device, tap Can't use old phone.
4. Under 'Copy another way', tap OK A backup from the cloud.
5. Connect to a Wi-Fi network.
6. Sign in to the Google Account that has the backup of your data.
7. Follow the on-screen instructions to access your backup.

Contacts:

If you already have contacts on your old device with your Google Account, like in Gmail, they'll automatically show up on your Pixel Tablet after you sign in. To access your contacts, open the Contacts app .

Photos, videos, files and folders:

Upload content from your current phone or computer to your Google Account. Content in your Google Account shows on your Pixel Tablet. Learn how to upload to Google Drive and back up to Google Photos.