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The Adobe Digital Editions export service is unavailable for previously downloaded EPUBs at this time. We're working to resolve this issue. You can still access new EPUB downloads or use the Play Books Android and iOS apps to read any book offline.

Fix problems using Google Play Books

Use this page to troubleshoot if you:
  • Can’t find an ebook or audiobook in your library
  • Have trouble to read or listen to an ebook or audiobook
  • Have trouble to read in a yellow screen display
If your book won’t load or open, try the troubleshooting steps in Fix problems loading a book.

Fix problems with textbook rentals

If the textbook you rented hasn’t appeared in your library:

  1. Make sure you’re signed in to the Google Account you used to rent the book.
  2. Make sure you’ve updated the Google Play Books app to the latest version.

If neither of these fix the problem, try these troubleshooting steps.

Find a book in your library

Find an ebook or audiobook you've purchased but isn't appearing in your library.

Step 1: Make sure you're signed in to the right account
  1. On your iPhone or iPad, open the Google Play Books app Play Books.
  2. At the top right, tap your profile picture.
  3. Tap the Down arrow Down arrow.
  4. Select the account you used to buy the e-book or audiobook. If you can't find your account:
    1. Tap the Down arrow Down arrow and then Manage accounts on this device.
    2. Tap the account and then Remove account.
    3. Add your account back:
      1. Tap Add account.
      2. Enter your email and tap Next.
      3. Enter your password and tap Next.
Step 2: Check whether you bought the book
  1. Open the Google Play Books app Play Books.
  2. At the bottom, tap Library.
  3. Select "Purchases." If you bought the e-book or audiobook, it appears in the list.

Fix "device limit reached" problem

Most books limit how many devices you can download them on at the same time. Typically, you can download a book on 3-5 devices, though this can vary based on the publisher. Most textbooks limit downloads to one device at a time. This limit applies to all device types and operating systems.

To resolve this issue, you can remove the book from one of your devices without deleting it from your library.

  1. On your iPhone or iPad, open the Google Play Books app Play Books.
  2. At the bottom, tap Library.
  3. Find the ebook or audiobook you want to remove.
  4. Under the cover, tap Remove Download Removeand then Remove and then Delete from Library and then Delete.
To delete the e-book or audiobook from your library on all devices permanently, tap Delete from library Delete .

Fix problems playing audiobooks

Step 1: Check the sound on your device
  1. On your iPhone or iPad, open Settings.
  2. Tap Sounds.
  3. Make sure the device volume isn't muted.
Step 2: Check your device storage
If your audiobook stops playing abruptly, you may not have enough space on your device. Clear space on your device, then re-download the book.
Step 3: Disconnect from a Bluetooth or Cast device
If your iPhone or iPad is paired with a Bluetooth or Cast device, disconnect and play the audiobook again.

Need more help?

Try these next steps:

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