Make Meet calls with Google Meet

Important: Legacy calls, previously known as Duo, upgrade to Meet calls that have expanded features like Live Captions, in-call chat, stackable effects, cloud encryption, screen sharing and more.

As users move over to Meet calling, some legacy Duo calling features are being upgraded. A few features, like Family Mode, Moments and Knock Knock, are no longer available.

Meet calling has already rolled out to Business and EDU users. In the next few months, it'll roll out to users with personal accounts. To use the new calling experience as soon as it's available for you, keep your Meet app up to date.

When all parties in the call use the latest version of Meet with the update, an in-app prompt explains that they are now using the new calling experience. Otherwise, the call defaults to the legacy calling experience. Once all users have the updated Meet app, legacy calling is no longer accessible.

Learn about the transition from legacy calls to the new Meet call experience.

• Business and EDU users: You can make 1:1 cloud-encrypted video calls and ring someone's Workspace account or phone number.
• Users with personal accounts: You can ring other accounts or phone numbers once you and the person who you're calling receive the update. In the meantime, you can continue to make Meet legacy calls.
• For meetings: Start or schedule a Google Meet video meeting.

Meet calls include the latest enterprise-compliant Meet features Learn about admin controls for Workspace users

Before you begin:

1. On your Android device, open the Meet app.
2. Select your signed-in Google Account.

Add and verify your phone number

To let people reach you through your phone number in Meet and other Google services, add and verify your phone number. Learn how your phone number is used.

1. On your Android device, open the Meet app .
2. Tap your Profile picture Add your phone number.
3. You can either:
   • Select the phone number that you want to make and receive Meet calls with.
   • Add a new number.
4. Tap Continue.

If the number that you select is:

• Associated with a Google Account: It's automatically verified.
• Not associated with a Google Account: It receives a code. Operator text message rates can apply.

1. Enter the code that you receive.
2. If there's an issue, learn how to verify your phone number.

Call someone on Google Meet

1. On your Android device, open the Meet app  .
2. After you receive the update, sign in to your Business, Education or personal account.
3. Tap New.
   • You can also tap Search contacts.
4. Enter a name.
5. Select a contact from the suggestions.
   • If the message 'This contact can't receive calls. Share a Meet link instead' shows:
     • To share the link, tap Create.
       • You can copy the link or tap Share.
         • This occurs if someone hasn't opened their Meet app to receive the update.
   • If the message 'This is a legacy call' shows:
     • You're in an organisation that allows legacy calling.
     • Both you and the contact are signed up for legacy calling.
     • The contact hasn't updated their Meet app yet.
   • If a contact doesn't show:
     1. Tap your Profile picture.
     2. Switch to your personal account.
6. Tap Call.

Tips:

• Before you join a call from the green room, you can:
  • Turn on Additional encryption. Learn how to turn on additional encryption.
    • This is available for personal users only.
  • Mute or unmute your audio.
  • Turn your video on or off.
  • Add special effects, backgrounds or filters.
• To find a contact's information or get your history with a contact:
  1. Tap the contact's name.
  2. At the top right, tap Menu View details.

• If you call with Google Meet, the recipient finds this info from your Google Account:
  • Name
  • Email
  • Phone number
• If you don't want people to reach you through your phone number, remove it from your account.
  1. On your Android device, open the Google Meet app .
  2. Tap your Profile picture Manage your Google Account Personal info.
  3. Under 'Contact info', tap Phone.
  4. Select the phone number that you don't want Google apps to reach.
  5. Turn off Better sharing on Google.

Block or report someone

Important: You can 'Block' or 'Report abuse and block' a call.

1. On your Android device, open the Google Meet app .
2. In the search bar, enter the name that you want to block.
3. From the suggestions, select the user's name.
4. At the top right, tap Contact options View details.
5. Select an option:
   • Tap Report abuse.
     1. In the box that appears, to select the abuse type, tap the down arrow .
     2. Tick the box next to 'Block'.
     3. Tap Submit.
   • Tap Block contact.
     1. If applicable, tick the box next to 'Report as spam'.
     2. Tap Block.

Unblock someone

1. On your Android device, open the Google Meet app .
2. At the top left, tap Open navigation menu Settings Blocked users.
3. Next to the account or phone number that you want to unblock, tap Unblock .

Related resources

• Learn about the new Google Meet app