Important: Legacy calls (previously known as Duo) are being upgraded to Meet calls, which contain expanded features like live captions, in-call chat, stackable effects, cloud encryption, screen sharing, and more. As users move over to Meet calling, some legacy Duo calling features are being upgraded, or in a few cases like Family mode, Moments, and Knock Knock, they will no longer be available.
Meet calling is rolling out to users over the next few months. To use the new calling experience as soon as it’s available to you, keep your Meet app up-to-date. When all parties in the call are using the latest version of Meet with the update, they’ll see an in-app prompt explaining that they are now using the new calling experience. Otherwise, the call will default to the legacy calling experience. Once all users are using the updated Meet app, legacy calling will no longer be accessible.
The new Meet calling experience
Quick links
- Comparison at a glance
- FAQs: Transition from legacy calls (previously Duo) to the new Meet call experience
- Troubleshoot if your device doesn’t ring
Comparison at a glance
- Get started with calling
- In-call features
- Pre-call screen features
- Encryption differences
- Group calls
- Messages
- Find settings
- Contacts
- Call history
- Check who's calling with Knock Knock
- Admin controls for Workspace users
Get started with calling
Legacy calls | Meet calls: The new experience |
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If you select a personal account to set up Meet, you’re automatically registered with a legacy calling account. Learn how to add a legacy calling account, if you don’t already have one. Tip: If you tap “Settings” and find “Calling settings (Legacy)” listed at the bottom, it means you already have a legacy calling account. Learn how to make changes to your Legacy calling account. |
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In-call features
Legacy calls | Meet calls: The new experience |
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Family Mode, Moments, and Knock Knock are only available in legacy calls. Available in legacy calls for all users:
Tip: These legacy calling features will no longer be available in the new Meet calling experience but many will have alternatives. |
You can use in-call chat, live captions, screen sharing, and other Enterprise-compliant Meet features.
Features available in the new Meet call experience:
Alternatives to legacy features:
These legacy features aren’t available in the new Meet calling experience:
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Pre-call screen features
Legacy calls | Meet calls: The new experience |
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You can send messages, notes, emojis, or start a legacy call. When you tap a contact, it defaults to a legacy call unless everyone is using the latest version of Meet and has received the update. Existing Group calls will continue to be legacy. Available in legacy pre-calls for all users:
Tip: The update hasn’t rolled out to you yet if:
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You can send messages, notes, or start a Meet call with optional additional encryption. When you tap a contact or start a new group call, the pre-call screen defaults to the new Meet calling experience if everyone is using the latest version of Meet and has received the update. Available in Meet pre-calls between personal accounts:
Unavailable legacy feature:
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Encryption differences
Legacy calls | Meet calls: The new experience |
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Legacy calls are always end-to-end encrypted, which is a security method that protects communications data. End-to-end encryption is used to mask data with a code that only you and the other callers have access to. You’ll find these end-to-end encrypted symbols in legacy calls:
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By default, Meet Calls are cloud encrypted to enable expanded cloud encrypted features such as in-call messages, reactions, add-ons, polls, Q&A, and more. Your information is encrypted in transit and at rest in Google's data centers. Users with personal accounts: To add end-to-end encryption, in the pre-call screen, turn on Additional encryption.
Users with Business or EDU accounts: The “Additional encryption” toggle isn’t available and calls are always cloud encrypted. These symbols indicate the encryption type:
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Group calls
Legacy calls | Meet calls: The new experience |
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You can continue to make legacy group calls with existing groups. New group calls are Meet group calls. |
You can make Meet group calls once all users have received the update.
Tips:
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Messages
Legacy calls | Meet calls: The new experience |
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In-call: In-call messaging isn't available in legacy calls. Pre-call: All users can send messages from the legacy pre-call screen. Learn how to send and check messages. |
In-call: To send in-call chat messages, at the bottom right, inside a call, tap More In call messages . Tip: For Business or EDU Workspace users, access to this feature is controlled by your admin, learn how to manage Meet settings. Pre-call: Only users logged in with personal accounts can send messages from the Meet pre-call screen. Learn how to send and check messages. Video and voice messages are currently supported on only one account per device and aren’t available to Business users. You can move the ability to send or receive messages to a different account. Important: This deletes all messages on the current account, so make sure to first export any messages you want to save.
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Find settings
Legacy calls | Meet calls: The new experience | ||
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Learn how to make changes to your legacy calling account. |
To find Meet call or meeting settings that aren’t related to legacy calling functionality: Tap Menu Settings. |
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Contacts
Legacy calls | Meet calls: The new experience |
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Only your local device contacts are used for legacy calling. To let Meet access your local device contacts, you must give Operating System (OS) permission. |
Contacts available for Meet calls are sourced from 2 locations:
Users with personal accounts can toggle on “Only contacts can call me:”
Business or EDU:
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Call history
Legacy calls | Meet calls: The new experience |
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Call history for legacy calls will only be saved on the device the call was made on. To review, delete, or export legacy call history:
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Meet call history is centrally saved on Google servers and synced across all devices logged into that account. You can find, delete, and export all Meet calls regardless of the device used. To review, delete, or export Meet call history: Tap Menu Settings History. Learn how to manage your Google Meet history. |
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Check who’s calling with Knock Knock
Legacy calls | Meet calls: The new experience |
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Knock Knock is only available when you make legacy calls. When you make a legacy call, they get a live preview video of you while their device rings, if they have you as a contact. You don't get their live preview video until they answer.Learn how to turn off Knock Knock. |
This legacy feature isn’t available on Meet calls. |
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Admin controls for Workspace users
Legacy calls | Meet calls: The new experience |
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For Business and EDU users:
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In addition to Meet access controls, admins can also restrict who can make Meet calls to their users. You can set call restrictions for users in your organization, so that they can’t receive calls. You can choose from these options:
Learn about call restrictions. If you want to restrict users in your organization from placing calls, the following options are available:
Tips:
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