Transition from legacy calls to the new Meet call experience

Important: Legacy calls (previously known as Duo) are being upgraded to Meet calls, which contain expanded features like live captions, in-call chat, stackable effects, cloud encryption, screen sharing, and more. As users move over to Meet calling, some legacy Duo calling features are being upgraded, or in a few cases like Family mode, Moments, and Knock Knock, they will no longer be available.

Meet calling is rolling out to users over the next few months. To use the new calling experience as soon as it’s available to you, keep your Meet app up-to-date. When all parties in the call are using the latest version of Meet with the update, they’ll see an in-app prompt explaining that they are now using the new calling experience. Otherwise, the call will default to the legacy calling experience. Once all users are using the updated Meet app, legacy calling will no longer be accessible.

The new Meet calling experience

Quick links

Comparison at a glance

Get started with calling

Legacy calls	Meet calls: The new experience
If you select a personal account to set up Meet, you’re automatically registered with a legacy calling account. Learn how to add a legacy calling account, if you don’t already have one. Tip: If you tap “Settings” and find “Calling settings (Legacy)” listed at the bottom, it means you already have a legacy calling account. Learn how to make changes to your Legacy calling account.	Personal account users: If you and everyone else in the call use the latest version of Meet and get the update, your calls automatically default to Meet calls. Business or EDU users: All Workspace users can make cloud encrypted 1:1 Meet calls when they call a Workspace Account or phone number directly. Learn how to make Meet calls. Tip: You can let people contact you through your phone number in Meet and other Google services. Learn how to add, verify, or change your phone number.

Legacy calls

Meet calls: The new experience

If you select a personal account to set up Meet, you’re automatically registered with a legacy calling account.

Learn how to add a legacy calling account, if you don’t already have one.

Tip: If you tap “Settings” and find “Calling settings (Legacy)” listed at the bottom, it means you already have a legacy calling account. Learn how to make changes to your Legacy calling account.

Personal account users: If you and everyone else in the call use the latest version of Meet and get the update, your calls automatically default to Meet calls.
Business or EDU users: All Workspace users can make cloud encrypted 1:1 Meet calls when they call a Workspace Account or phone number directly. Learn how to make Meet calls.

Tip: You can let people contact you through your phone number in Meet and other Google services. Learn how to add, verify, or change your phone number.

Back to comparison at a glance

In-call features

Legacy calls

Meet calls: The new experience

Family Mode, Moments, and Knock Knock are only available in legacy calls.

Available in legacy calls for all users:

Family mode
Moments
Mirror mode
Low light mode
Data saving mode

Tip: These legacy calling features will no longer be available in the new Meet calling experience but many will have alternatives.

You can use in-call chat, live captions, screen sharing, and other Enterprise-compliant Meet features.

Features available in the new Meet call experience:

In-call chat messages
- For Workspace users, access to this feature is controlled by your admin. Learn how to manage Meet settings.
Live captions
Screen sharing
Stackable effects
Add ons
Improved tablet and foldable tablet layouts
Raise your hand
Premium Meet features that depend on your Workspace edition or Google One subscription
- Learn about Premium Meet features.

Alternatives to legacy features:

Take a device screenshot, instead of Moments.
Low light mode is replaced with video lighting adjustment and portrait touch-up for some users.
Data saving mode is replaced with Meet saver mode.

These legacy features aren’t available in the new Meet calling experience:

Family mode
Mirror mode
Knock Knock

Back to comparison at a glance

Pre-call screen features

Legacy calls

Meet calls: The new experience

You can send messages, notes, emojis, or start a legacy call.

When you tap a contact, it defaults to a legacy call unless everyone is using the latest version of Meet and has received the update. Existing Group calls will continue to be legacy.

Available in legacy pre-calls for all users:

Send message
Send note
Send emoji

Tip: The update hasn’t rolled out to you yet if:

The pre-call screen doesn’t show “This will start a legacy call. What’s this?” but the rest of the screen displays like the image above.

You can send messages, notes, or start a Meet call with optional additional encryption.

When you tap a contact or start a new group call, the pre-call screen defaults to the new Meet calling experience if everyone is using the latest version of Meet and has received the update.

Available in Meet pre-calls between personal accounts:

Ability to add Additional Encryption
Send message
Send note
1. Tap a contact.
2. At the top right, tap Menu Send note.

Unavailable legacy feature:

Send emoji from the pre-call screen: This feature is available during the call.

Back to comparison at a glance

Encryption differences

Legacy calls	Meet calls: The new experience
Legacy calls are always end-to-end encrypted, which is a security method that protects communications data. End-to-end encryption is used to mask data with a code that only you and the other callers have access to. You’ll find these end-to-end encrypted symbols in legacy calls: A shield with a lock inside . If you tap this icon, it shows “End-to-end encrypted.” During a legacy call: A shield with a lock inside, with the words “End-to-end encrypted,” which fades when you switch to full screen. Learn about call and meeting encryption.	By default, Meet Calls are cloud encrypted to enable expanded cloud encrypted features such as in-call messages, reactions, add-ons, polls, Q&A, and more. Your information is encrypted in transit and at rest in Google's data centers. Users with personal accounts: To add end-to-end encryption, in the pre-call screen, turn on Additional encryption. The feature is only available for calls made between users with personal accounts. If you toggle this on and try to make a call to a Business or EDU account, you get the error “This person’s organization doesn’t let them receive end-to-end encrypted calls.” Additional encryption will gray out the cloud encrypted features that aren't supported such as: In-call messages Reactions Activities like polls and Q&A Ability to report abuse Users with Business or EDU accounts: The “Additional encryption” toggle isn’t available and calls are always cloud encrypted. These symbols indicate the encryption type: Cloud encryption: When you tap Empty shield , it says “This call is cloud encrypted.” Additional encryption: When you tap a shield with a lock inside , it says "This call is using additional encryption." If you're in a call, it’s a blue lock badge . Learn about call and meeting encryption.

Legacy calls

Meet calls: The new experience

Legacy calls are always end-to-end encrypted, which is a security method that protects communications data. End-to-end encryption is used to mask data with a code that only you and the other callers have access to.

You’ll find these end-to-end encrypted symbols in legacy calls:

A shield with a lock inside .
- If you tap this icon, it shows “End-to-end encrypted.”
During a legacy call: A shield with a lock inside, with the words “End-to-end encrypted,” which fades when you switch to full screen.

Learn about call and meeting encryption.

By default, Meet Calls are cloud encrypted to enable expanded cloud encrypted features such as in-call messages, reactions, add-ons, polls, Q&A, and more. Your information is encrypted in transit and at rest in Google's data centers.

Users with personal accounts: To add end-to-end encryption, in the pre-call screen, turn on Additional encryption.

The feature is only available for calls made between users with personal accounts. If you toggle this on and try to make a call to a Business or EDU account, you get the error “This person’s organization doesn’t let them receive end-to-end encrypted calls.”
Additional encryption will gray out the cloud encrypted features that aren't supported such as:
- In-call messages
- Reactions
- Activities like polls and Q&A
- Ability to report abuse

Users with Business or EDU accounts: The “Additional encryption” toggle isn’t available and calls are always cloud encrypted.

These symbols indicate the encryption type:

Cloud encryption:
- When you tap Empty shield , it says “This call is cloud encrypted.”
Additional encryption:
- When you tap a shield with a lock inside , it says "This call is using additional encryption."
- If you're in a call, it’s a blue lock badge .

Learn about call and meeting encryption.

Back to comparison at a glance

Group calls

Legacy calls	Meet calls: The new experience
You can continue to make legacy group calls with existing groups. New group calls are Meet group calls.	You can make Meet group calls once all users have received the update. Tap New Group call. In the search bar, search for and select the contacts you want to group call. Tap Next Call. Tips: Group calls are saved in history as a list of contacts that were in the call. You’ll no longer be able to name these groups. You can’t add or remove users from the saved item in history.

Legacy calls

Meet calls: The new experience

You can continue to make legacy group calls with existing groups. New group calls are Meet group calls.

You can make Meet group calls once all users have received the update.

Tap New Group call.
In the search bar, search for and select the contacts you want to group call.
Tap Next Call.

Tips:

Group calls are saved in history as a list of contacts that were in the call. You’ll no longer be able to name these groups.
You can’t add or remove users from the saved item in history.

Back to comparison at a glance

Messages

Legacy calls	Meet calls: The new experience
In-call: In-call messaging isn't available in legacy calls. Pre-call: All users can send messages from the legacy pre-call screen. Learn how to send and check messages.	In-call: To send in-call chat messages, at the bottom right, inside a call, tap More In call messages . Tip: For Business or EDU Workspace users, access to this feature is controlled by your admin, learn how to manage Meet settings. Pre-call: Only users logged in with personal accounts can send messages from the Meet pre-call screen. Learn how to send and check messages. Video and voice messages are currently supported on only one account per device and aren’t available to Business users. You can move the ability to send or receive messages to a different account. Important: This deletes all messages on the current account, so make sure to first export any messages you want to save. Open the Google Meet app . On the account that has messages, tap Menu Settings Calling (legacy). Tip: To check which account has messages, tap Menu Settings. Messages are listed if you’re in the correct account. Tap Legacy calling account Remove calling account. On the account that doesn’t have messages, tap Menu Settings Add (legacy) calling account.

Legacy calls

Meet calls: The new experience

In-call: In-call messaging isn't available in legacy calls.

Pre-call: All users can send messages from the legacy pre-call screen. Learn how to send and check messages.

In-call: To send in-call chat messages, at the bottom right, inside a call, tap More In call messages .

Tip: For Business or EDU Workspace users, access to this feature is controlled by your admin, learn how to manage Meet settings.

Pre-call: Only users logged in with personal accounts can send messages from the Meet pre-call screen. Learn how to send and check messages.

Video and voice messages are currently supported on only one account per device and aren’t available to Business users.

You can move the ability to send or receive messages to a different account.

Important: This deletes all messages on the current account, so make sure to first export any messages you want to save.

Open the Google Meet app .
On the account that has messages, tap Menu Settings Calling (legacy).
- Tip: To check which account has messages, tap Menu Settings. Messages are listed if you’re in the correct account.
Tap Legacy calling account Remove calling account.
On the account that doesn’t have messages, tap Menu Settings Add (legacy) calling account.

Back to comparison at a glance

Find settings

Legacy calls

Meet calls: The new experience

If you have a Legacy calling account, to access legacy-only feature settings, tap Menu Settings Calling settings (Legacy).
To find settings for legacy calling features such as knock knock, low light mode, mirror mode, moments, and data saving mode:
1. Tap Menu Settings Calling settings (Legacy).
2. Tap In-call settings.
To make changes to your legacy calling account:
1. Tap Menu Settings Calling settings (Legacy).
2. Tap Calling account (legacy).

Learn how to make changes to your legacy calling account.

To find Meet call or meeting settings that aren’t related to legacy calling functionality: Tap Menu Settings.

Back to comparison at a glance

Contacts

Legacy calls

Meet calls: The new experience

Only your local device contacts are used for legacy calling. To let Meet access your local device contacts, you must give Operating System (OS) permission.

Contacts available for Meet calls are sourced from 2 locations:

Your local device contacts: You need to allow OS level contact permissions when you sign up. Learn how to find and invite contacts.
- For users with personal accounts: When you onboard, you can save local contact info from your signed in devices. This data is used to make these contacts easier to interact with across Google services, regardless of which device you use. To turn this off, go to https://myactivity.google.com/devicecontacts.
Google Address Book:
- Contacts you created.
- Other contacts: These records are automatically created when you interact with someone new in Google services. They show in “Search” and under “Suggested.” Learn more about who shows up as suggestions.
- Frequently contacted: These are the people you interact with the most in Google services.
- Corporate Directory: This is only available to business users.

Users with personal accounts can toggle on “Only contacts can call me:”

Tap Menu Settings General.
Turn on Only contacts can call me.
- Tip: This includes contacts listed under “Other contacts.”

Business or EDU:

Admins can restrict who can make Meet calls to their users.
By default, users can only receive Meet calls from contacts and other users in their organization. To let your users initiate or receive 1:1 video calls from outside your domain, admins can use the admin control.
Tip: The admin control only affects Google Meet calling, not:
- Legacy calling services
- Calls in Google Chat
- Ability to join meetings

Back to comparison at a glance

Call history

Legacy calls

Meet calls: The new experience

Call history for legacy calls will only be saved on the device the call was made on.

To review, delete, or export legacy call history:

Tap Menu Settings Calling settings (Legacy).
Tap Legacy calling account Manage legacy calling history.

Learn how to manage your Google Meet history.

Meet call history is centrally saved on Google servers and synced across all devices logged into that account. You can find, delete, and export all Meet calls regardless of the device used.

To review, delete, or export Meet call history: Tap Menu Settings History.

Learn how to manage your Google Meet history.

Back to comparison at a glance

Check who’s calling with Knock Knock

Legacy calls	Meet calls: The new experience
Knock Knock is only available when you make legacy calls. When you make a legacy call, they get a live preview video of you while their device rings, if they have you as a contact. You don't get their live preview video until they answer. Learn how to turn off Knock Knock.	This legacy feature isn’t available on Meet calls.

Back to comparison at a glance

Admin controls for Workspace users

Legacy calls

Meet calls: The new experience

For Business and EDU users:

Your admin controls legacy calling functionality through the legacy services switch. Learn how to manage legacy calling features for your users.
Access to call functionality isn’t available to EDU users under age 18.

In addition to Meet access controls, admins can also restrict who can make Meet calls to their users.

You can set call restrictions for users in your organization, so that they can’t receive calls. You can choose from these options:

By default, users can only receive Meet calls from contacts and other users in their organization.
Users can receive calls from anyone.
Users can’t receive calls.

Learn about call restrictions.

If you want to restrict users in your organization from placing calls, the following options are available:

Turn off Meet's call creation ability to prevent your users from placing calls and starting meetings, but they can continue to receive calls or join meetings created by others.
Mobile Device Management (MDM) to turn off calling with Google Meet for devices deployed to your organization.

Tips:

The call restrictions only affect Meet calling, not:
- Legacy calling services, previously known as Duo
- Calls in Google Chat
- The ability to join meetings
Restrictions set in access can further limit the calls that users receive. Learn how to turn off legacy calling.

Back to comparison at a glance

Transition from legacy calls to the new Meet call experience

Quick links

Comparison at a glance

Get started with calling

In-call features

Pre-call screen features

Encryption differences

Group calls

Messages

Find settings

Contacts

Call history

Check who’s calling with Knock Knock

Admin controls for Workspace users

Related resources

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