Troubleshoot if your device doesn't ring

Requirements

Troubleshooting steps

Make sure that you have the Meet app and Gmail app installed and that they're updated.

People can initiate Meet calls from the Meet app, Gmail app and Chat app. To ensure that you don't miss incoming calls:

• Check that you have installed the Meet app.
• Check that you have installed the Gmail app.
  • If someone calls you from their Chat app, it rings your Gmail app or sends a chat notification to your Chat standalone app.

Tip: Check that your apps are up to date.

When you open Meet for the first time, make sure that you complete the registration steps:

1. On the sign-in screen, select an account.
2. Add and verify your phone number. If you skipped this step, learn how to do it now.
3. Grant all permissions to ring. Learn more about permissions.

Check that Meet and Gmail have notification permissions turned on

Check your device settings

Check that your device is on with Internet access, but that these settings are off:

• Do not disturb mode
• Focus mode
• Aeroplane mode

Check that you have a phone number associated with Meet

1. Open the Meet app .
2. Tap your Google Account profile picture.
3. Ensure that there's a phone number listed at the bottom of the menu.
4. If not, tap Add phone number.

Tip: It may take up to 24 hours to sync a newly added phone number. If you did it in the last 24 hours, wait and come back.

Check that your device has a legacy calling account with the correct email and phone number

1. Open the Google Meet app .
2. Tap your Google Account profile picture.
3. Tap the account with which you want to make legacy calls.
4. At the top left, tap Menu Settings.
   • If 'Calling settings (Legacy)' is listed, that's the account that you've associated with calling.

• Tip: It may take up to 24 hours to sync a newly added phone number.
  • Learn how to make changes to your legacy calling account.

Ensure that your phone number is reachable

1. Go to myaccount.google.com/phone.
2. Make sure that there's a phone number and that when you tap it, Better sharing on Google is turned on.
   • If it's off, you must verify your phone number to turn it on.
3. At the bottom, make sure that Meet is listed as an app with your phone number. If not, add your phone number to Meet:
   1. On your mobile device, tap your Google Account profile picture.
   2. Tap Add your phone number.
   3. Tap the phone number that you want to use to make and receive Meet calls with, or add a new number.
   4. Tap Continue.
   5. If your number is:
      • Associated with a Google Account, it's automatically verified.
      • Not associated with a Google Account, Google Meet texts a code to the number that you entered. Operator text message rates may apply.
   6. Enter the code that you received.

Important:

• If you have multiple phone numbers:
  1. Go to myaccount.google.com/phone.
  2. Make sure that 'Better sharing' is on for the phone number that you want users to call.
  3. Turn off Better sharing for all other numbers.

Ensure that account registration and the app are active

For Android users, open the Meet app to ensure that your app hasn't been disabled and that your account registrations are active.

Tip:

• Apps can be disabled if they aren't used at least once every 90 days. To check if you have any disabled apps, on your device, tap Settings Unused apps.
• Learn how to manage unused apps.

Check your settings for who can contact you

In the Meet app:

1. Open the Google Meet app .
2. Tap Menu Settings General.
3. Tap Only contacts can call me.
   • If this is turned on, make sure that the person calling you is a contact with a saved phone number or email added.

In the Gmail app:

1. Tap Menu Settings Chat.
2. Turn on Show the Chat tab.
3. Tap Menu Settings.
4. Turn on Ring for incoming calls.

Check that the user that you want to receive calls from isn't on your blocked users list.

On Android:

1. Open the Google Meet app .
2. Tap Menu Settings Blocked users.
3. Next to the account or phone number that you want to unblock, tap .

On iOS:

1. Open the Google Meet app .
2. Tap Menu Settings Account Blocked users.
3. Next to the account or phone number that you want to unblock, tap .

Important: If the person who calls you has their Google Account disabled, their incoming call is blocked as perceived spam. The person trying to reach you can learn more about disabled accounts and how to restore them.

Child account settings

Child accounts can only receive calls from contacts who have their email address. Learn more about child accounts.

Check admin settings for business and EDU users

By default, users can only receive Meet calls from contacts and other users in their organisation. To let others receive 1:1 video calls from outside your domain, admins use admin control.

Your admin also controls legacy calling functionality through the legacy services switch.