This article explains various reasons why click and collect setups, like pick up today and pick up later, are rejected by Google and what you can do to resolve the issues.
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Pick up today rejection reasons
Your product landing page or checkout flow doesn't provide an option to place an order for pick-up
Your product landing page and checkout flow don't provide click and collect availability
Your product landing pages and checkout flow don't provide click and collect availability. Add a shop selector with the ability to show click and collect availability:
- Pick up today availability can be displayed after clicking on a link, for example, 'check local availability', or after submitting a postcode or address.
- Shop selection for collection can occur in your checkout flow after a user has added an item to their basket.
- After a user clicks or inputs the required information, your site must display an item's required collection SLA ('same day' or 'next day collection') as well as the optional available collection methods ('reserve online' or 'buy online') as needed. The SLA refers to the expected timeframe within which an order placed online for 'pick up later' at a shop should be ready for the customer to collect. You must also display the location of the local shop.
Your sample product page doesn't provide users the option to check a product's collection availability at different shop locations
You haven't submitted the required attributes in your primary data source or local product inventory data source
[pickup_SLA]
must be submitted, as well as values for collection method [pickup_method]
as needed, in either your primary data source or product inventory data. Learn more about the required attributes for pick up today.Re-submit your pick up today example URL for review:
In your Merchant Center account, click the settings and tools icon , then select Add-ons.
Select Active.
In the 'Local inventory ads' card, click Show me.
Click Show me next to the country in which you want to set it up.
Select 'Your pick-up experience (optional)'.
Select Customers can pick them up on the same or next day.
Add a URL that shows product page collection information.
Click Request review.
Pick up later rejection reasons
Your website shows no option to place an order for collection
Your website is missing a click and collect SLA
Add missing shop selector for pick up later
Add missing attributes for pick up later
Missing price: Add your product's omnichannel price to your product landing pages
A payment wall is blocking pick up later availability for customers
Re-submit your pick up later example URL for review:
In your Merchant Center account, click the settings and tools icon , then select Add-ons.
Select Active.
In the 'Local inventory ads' card, click Show me.
Click Show me next to the country in which you want to set it up.
Select 'Your pick-up experience (optional)'.
Select Customers can pick them up later at a shop.
Add a URL that shows product page collection information.
Click Request review.