Understand and fix issues with your delayed order from Google Store.
Orders may be delayed due to:
- Payment issues
- Incorrect or incomplete shipping address
- Harsh weather conditions
- Inventory issues
- Delivery carrier delays
If you paid for expedited shipping and your order arrives late, you get a refund of the shipping fees for any delayed part of the shipment. When there are a few shipments in your order, the total shipping fee is split across the shipments.
Find your updated delivery date
- Go to your Google Store order history.
- Check your new delivery date.
Track your delayed order
If shipment tracking is available in your area, you can track your order.
- Go to your Google Store order history or Shipping confirmation email.
- Check the tracking link from the delivery carrier.
Cancel your delayed order
- Go to your Google Store order history.
- Find the order to cancel and select Cancel order.
- If the “Cancel order” button is missing, it’s too late to cancel.