Notification

Learn more about requesting a price match for your recent Google Store order.

Find a missing, lost, or stolen Google Store package

Understand and fix issues with a missing, lost, or stolen package.

Find your package

If you get an email that confirms your delivery but you don’t get the package, you can:

  • Make sure that the tracking page says “Delivered” on the delivery carrier website. You can find the tracking number on your:
  • Check that the shipping address is correct in the shipping confirmation email or on your Google Store order history.
    • If you entered the wrong shipping address, follow up at the original shipping address you provided.
  • Check the nearby area and ask your neighbors about the package.
  • Wait up to 48 hours to allow for unexpected delays.
    • To check the status, contact the delivery carrier directly.

You suspect your package is missing, lost, or stolen

If you still can’t locate the package, contact Google Store Support within 14 calendar days of delivery.

Related resources

Need more help?

Try these next steps:

Search
Clear search
Close search
Google apps
Main menu
11308476443570499731
true
Search Help Center
true
true
true
true
true
99952
false
false