To fix your speaker problems, try these steps:
- Make sure you’re not muted.
- While on a call, look at your phone. Check if the Microphone is highlighted or not. If it’s highlighted, tap it to unmute.
- Turn off Bluetooth. Learn how to turn off Bluetooth.
- Close all your apps. Learn how to close apps.
- Restart your phone.
- Press your phone’s Power button. On the screen, tap Restart .
- You can also press and hold your phone’s Power button for about 30 seconds.
- Check your phone accessories.
- If you have a screen protector or case, remove it. We recommend you use a phone case made for Pixel, like those on the Google Store.
- If you’re using audio accessories like headphones, try a different accessory.
- Check your phone hardware.
- Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones.
- Check your phone’s USB-C port. If it’s dirty, gently clean with a soft, lint-free cloth.
- Update your phone to the latest Android version. Learn how to check your Android version.
- Check your microphones.
- To record, use the Recorder app . If you hear your recording, your bottom microphone works.
- To record a video with sound, use your Camera . If you hear sound in the video, your top microphone works.
- If one of your microphones doesn't work, learn how to get help with your Pixel phone.
“Liquid or debris in USB port” message
If this message opens, follow these steps.
- Make sure you’re not muted.
- While on a call, look at your phone. Check if the microphone icon is highlighted or not. If it’s highlighted, tap it to unmute.
- Turn off Bluetooth. Learn how to turn off Bluetooth.
- Close all your apps. Learn how to close apps.
- Restart your phone.
- On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts.
- On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons for a few seconds.
- Tap Restart .
- Check that your apps are up to date. Learn how to update an app.
- Update your phone to the latest Android version. Learn how to check your Android version.
- If you use a specific app, like a video messaging app, check that the app has permission to use your microphone. Learn how to change app permissions.
- Remove and reinstall the app. Learn how to remove apps or reinstall apps on your phone.
Important: This feature depends on your call bandwidth and may not be available for all calls.
You can reduce background noise in a call with Clear Calling. This feature is available on Pixel 7 and later, including Fold.
- Open your phone’s Settings app.
- Tap Sound & vibration Clear Calling.
- Turn Use Clear Calling on or off.
Advanced troubleshooting
If the steps above don't work, consider a factory reset of your phone. Learn how to perform a factory reset.
Still have sound problems on a Pixel phone?
For possible solutions to other issues with your phone’s reset, you can post questions on our forums to the Pixel community.
You can also connect with a support agent about this issue. Learn how to get help with your Pixel phone.