If your phone’s USB-C port or charging cable heats up too much, or if your phone senses liquid or debris in its USB-C port, you’ll get a message that says either:
- “Unplug charger”
- “Liquid or debris in USB port”
Step 1: Unplug charger & headphones
Important: Be careful. The charging cable could be very warm.
If your phone is charging:
- Unplug the power adapter from the wall.
- Let your phone sit for a few minutes to cool.
- Disconnect the charging cable from your phone.
Tip: If you’re using USB-C headphones, remove the headphones from the USB-C port.
Step 2: Check the USB-C port & cable
Important: Use the cable that comes in the box with your phone.
Check for moisture or debris inside the USB-C port and cable. Do not put anything into them.If the USB-C port or charging cable is wet
- Turn off your phone.
- Set it on a flat surface to dry at room temperature.
To remove the debris, with the USB-C port faced downward, gently tap it against your hand.
If the USB-C port appears clean & dry
- If you got the “Unplug charger” message:
- Turn off your phone.
- Let it sit for a few minutes to cool before you turn it back on.
- If you got the “Liquid or debris” message, wait a few minutes until you get the message “Okay to use USB port.”
If your phone’s USB-C port appears burned, melted, or corroded, learn how to file a warranty claim or find an authorized repair partner.
Stop using it and get a replacement cable from the Google Store.
Use a different phone, tablet, or computer to contact us.
If the message comes back, or doesn’t go away
- “Unplug charger:” If this message shows more than once, proceed to contact us.
- “Liquid or debris:” If this message shows for two hours or more, proceed to contact us.