If your phone makes intermittent or distorted sounds, try these steps:
You can't clearly hear sounds or it's low volume
Check the strength of your mobile data connection
Turn features on or off
Restart & test
Check your phone hardware
“Liquid or debris in USB port” message
- At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal .
- If you don't have a strong connection, find an area with a stronger signal. You can go outside or to another indoor location.
Tips:
- To find where your mobile carrier has coverage, go to their website and check their coverage map.
- If you're in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network.
- Turn off Bluetooth. Learn how to turn off Bluetooth.
- Turn the volume up or down. Some music sounds distorted when played loudly. Learn how to find your volume buttons.
- Turn Wi-Fi on or off.
- If Wi-Fi is on, turn it off, then make a call.
- If Wi-Fi is off, turn it on, then make a call.
- If you’re on a video call, turn the video off and back on.
- If you're on a call, turn your speakerphone on, then off. If you can't hear sound when your speakerphone is on or off, learn how to contact Pixel support.
Tip: If you're in motion, like in a train or car, wait until you stop before you make a call.
- Restart your phone.
- On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts.
- On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons for a few seconds.
- Tap Restart .
- Play 2-3 different songs or videos from different apps, like a recorded video on your phone and a song from a music app.
- If only some sounds are distorted, those sound files could be broken.
- If all sounds are distorted, learn how to contact Pixel support.
- If you have a screen protector or case, remove it.
- Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones.
- Check your phone's USB-C port. If it's dirty, gently clean with a soft, lint-free cloth.
- If you plug in headphones, unplug or disconnect them, then plug back in. If you still can't hear sound, listen without headphones or try a different pair.
If this message opens, follow these steps.
Advanced troubleshooting
If the steps above don't work, consider a factory reset of your phone. Learn how to perform a factory reset.
Still have sound problems on a Pixel phone?
For possible solutions to other issues with your phone’s reset, you can post questions on our forums to the Pixel community.
You can also connect with a support agent about this issue. Learn how to get help with your Pixel phone.