To troubleshoot battery and performance problems on Pixel 7a and earlier, including Pixel Fold, you can use our self-help flow.
- Won’t turn on
- Has a black or blank screen
- Turns on but won’t charge
- Turns on but immediately turns off
Hold the power button
First, try holding down your phone's power button for 5-7 seconds. Learn more about turning on your Pixel.
Troubleshoot your cable, power adapter, outlet & case
Important: For the best battery experience and charging speeds, we recommend using the Google 30 W USB-C power adapter or any Programmable Power Supply (PPS) power adapter rated for 30 W or more. You could also use other USB Power Delivery (PD) adapters rated for 15 W or more, but actual charging speeds will be determined by your Pixel.
Check that your power adapter & cable work- Try to charge another device with your power adapter and cable.
- Check that the cable is securely connected to the adapter and to your phone.
- Check that there's nothing in the port of your phone, like dust or lint.
- Try to charge your phone with another cable or power adapter.
If you get a “Check charging accessory” notification, your cable or USB power adapter may not be supported by your phone or is damaged. This results in your phone to charge very slowly or to not charge at all.
To fix the problem, try charging with a compatible cable and charger. Learn which power adapter and cable to use to charge your phone.
- Plug the charger into a wall outlet.
- Plug in something else, like a lamp.
- Check that no accessories, like cases or battery packs, cover the sensors on your phone or press its buttons.
Troubleshoot your battery charge
Plug in your phone with a working cable, charger, and outlet, then wait one minute.
- If you see a battery icon, your phone is powered off and is charging. You can restart right away.
- To check if your phone is charging, open your phone’s Settings app then tap Battery.
- On Pixel 2 and Pixel (2016), if you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before you restart it.
Troubleshoot your screen
Important: If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
- Press the power button for about 30 seconds.
- Wait about 2 minutes.
- Make your phone ring. You can call it from another phone or use Find My Device. Learn how.
- If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).
Troubleshoot with advanced steps
- Check that your computer is on and connected to a power source.
- Connect your phone to your computer's USB or USB-C port with a cable that works.
- Wait about 10–15 minutes.
- Disconnect the cable from your phone, then reconnect it within 10 seconds.
- If you see a battery icon within one minute, your phone is powered off and charging.
- Charge your phone for at least 30 minutes.
- Press and hold the Power button until your phone restarts. You might need to tap Restart
.
With your phone plugged in, press and hold both the volume-down button and the power button at the same time for at least 20 seconds.
If you see a red light, your battery is fully discharged.
- Charge your phone for at least 30 minutes.
- Press and hold the power button for a few seconds.
- On your screen, tap Restart
If you see an Android robot and the word "Start" with an arrow around it:
- Press the volume-down button until you see the option to "Power off." Press the power button to pick "Power off."
- Charge your phone for at least 30 minutes.
- Press and hold the power button for a few seconds.
- On your screen, tap Restart
Still have issues with your Pixel phone?
- If your phone won't charge, turn on, or has other power-related issues, contact us.
For possible solutions to other issues with your phone’s camera, you can post questions on the Google Pixel Help Community or the Pixel Tablet Help Community.