When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States.
After you order a new device, you can start the trade-in process. Learn how to add a trade-in to an order.
- First, you’ll receive your new device.
- You can track your Google Store shipments.
- The trade-in estimate expires 30 days after you receive a new device.
- If your device is shipped more than 30 days after your new device was delivered, its assessed value may decrease based on changes to its market value. The current market value is determined by the trade-in terms and conditions.
- You’ll receive a trade-in kit within 5 business days after you receive your new device.
- Trade-in kits are shipped after your new device is sent to you or when you pick up your new device in-store. In some cases, the kit may take more than 5 business days to reach you. To receive the trade-in kit, an adult must sign for the delivery. If no one is available to sign for the delivery, FedEx will retry delivery two more times. If you don’t receive your trade-in kit within 10 business days after you receive your new device, contact our support team.
- If you need to update your address, you can change your trade-in kit shipping address.
- Ship your trade-in devices.
- Google Store receives the trade-in device.
- As soon as we receive your trade-in device, we’ll usually inspect it within 5 business days and notify you of the results via email.
- Google Store informs you of the value of your device.
- If the post-inspection value is less than 75% of the estimated trade-in value, PCS Wireless will return your device and you won’t receive a credit.
- If the post-inspection value is between 75% and 99.9% of the estimated trade-in value, you’ll receive an email. You’ll then have 7 days to accept the post-inspection amount. If you don’t accept the post-inspection value within 7 days, PCS Wireless will return your device to you and you won't receive a credit.
- You’ll receive a refund.
- You'll receive a credit to the form of payment used for your new device purchase. Credit card refunds may take up to 14 business days to apply to your card.
- If the trade-in value credit exceeds the cost of your new Pixel device, the excess amount is provided as Google Store credit.
