Learn how to send your trade-in device

Fully reset your trade-in device for maximum value

To send your trade-in device, use the prepaid trade-in kit sent to you and follow the detailed instructions included in the kit.

Prepare your old device:
- Transfer data from your old device to your new one.
  - Learn how to set up your Pixel phone.
- Remove activation locks from the device. If the device has activation locks turned on, PCS Wireless can't properly evaluate your device and the device will be returned to you.
- Factory reset the device. Do not reset through the Recovery menu or with your device's buttons. If PCS Wireless receives a device that hasn't been reset, they'll attempt to reset it. If the device fails the reset process, it'll be returned to you.
- Erase any downloaded SIMs or remove any SIM and memory cards.
- Power off the device.
Pack your device in the prepaid trade-in kit.
Attach the delivery label.
Send the device to PCS Wireless through Royal Mail. Find Royal Mail locations near you.
- If you don't want to continue with your trade-in, throw the trade-in kit away.
- Once you send in your device, you can't cancel the trade-in process.
- Do not send in devices with damaged or swollen batteries. These won't receive any credit and can't be returned.