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Learn how to ship your trade-in device

Fully reset your trade-in device for maximum value

To ship your trade-in device, use the prepaid trade-in kit sent to you and follow the detailed instructions included in the kit.

  1. Prepare your old device:
  2. Pack your device in the prepaid trade-in kit.
    • Remove watch bands for any smartwatches.
    • If you have multiple trade-in kits, match the Trade-in ID on your kit with the Trade-in ID in your Order History.
    • To find your Trade-in ID:
      1. Go to Order History.
      2. Select View or edit order.
      3. Review Trade-in details.
  3. Attach the shipping label.
  4. Ship the device through UPS. Find UPS dropoff locations near you.
    • If you don't want to continue with your trade-in, throw the trade-in kit away.
    • Once you send in your device, you can't cancel the trade-in process.
    • Do not send in devices with damaged or swollen batteries. These won’t receive any credit and can’t be returned.
    • Your trade-in transaction expires at the end of 6 months from the date of purchase of your new Google device.

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