Fully reset your trade-in device for maximum value
To send your trade-in device, follow the instructions in the prepaid trade-in kit.
- Prepare your old device:
- Transfer data from your old device to your new one.
- Remove activation locks from the device. If the device has activation locks turned on, PCS Wireless can't properly evaluate it and they'll return it to you.
- Factory reset the device. Do not reset through the Recovery menu or with your device's buttons. If the device hasn't been reset, PCS Wireless will try to reset it. If the reset fails, it'll be returned to you.
- Erase any downloaded SIMs or remove any SIM and memory cards.
- Turn off the device.
- Pack your device in the prepaid trade-in kit.
- Attach the delivery label.
- Send the device to PCS Wireless through DHL Express.
- If you don't want to continue with your trade-in, throw the trade-in kit away.
- Once you send in your device, you can't cancel the trade-in process.
- Do not send in devices with damaged or swollen batteries. These won't receive any credit and can't be returned.