Understand and fix issues with your delayed order from Google Store.
Orders may be delayed due to:
- Payment issues
- Incorrect or incomplete delivery address
- Harsh weather conditions
- Inventory issues
- Delivery carrier delays
If you paid for expedited delivery and your order arrives late, you'll get a refund of the delivery fees for any delayed part of the delivery. When there are a few deliveries in your order, the total delivery fee is split across the deliveries.
Find your updated delivery date
- Go to your Google Store order history.
- Check your new delivery date.
Track your delayed order
If delivery tracking is available in your area, you can track your order.
- Go to your Google Store order history or Delivery confirmation email.
- Check the tracking link from the delivery carrier.
Cancel your delayed order
- Go to your Google Store order history.
- Find the order to cancel and select Cancel order.
- If the 'Cancel order' button is missing, it's too late to cancel.