Common issues with Pix payments
Troubleshoot general issues when attempting to make Pix payments with Google Pay. Find your error message below for steps to resolve your issue.
Pix payment limitsThe Central Bank of Brazil and your financial institution have limits for how much money you can transfer.
- The Central Bank of Brazil has a night time transaction limit of R$1.000 from 8:00 PM to 6:00 AM.
- Your financial institution may have additional limits for the amount of money you can transfer in a certain amount of time. To learn more about your financial institution’s limits, you can contact them directly.
Reasons you can’t send money include:
- You may be using an invalid Pix key or account.
- The Pix key may not be found or isn’t registered to anyone.
- Your financial institution may be experiencing an issue or outage.
- The account you’re sending money to may not exist.
- You may not have sufficient funds in your linked account.
- There may be network or other error processing the payment.
- Your financial institution may have declined the transaction.
- You may have met the maximum transaction limit for Pix or your financial institution.
- The recipient was already paid.
Check for issues with your account:
- Make sure that you send money with an eligible account.
- You can’t use credit or debit cards to send money.
- Make sure that you have enough balance with the form of payment you want to send money from.
- Check to see if you have reached the daily transaction limit with your financial institution.
If Google Wallet can’t find your linked financial institution account, be sure you follow the instructions to link it. Otherwise:
- If you added your account in Google Wallet and it’s missing or didn’t link properly, check your Payment methods
Accounts.
- If the account link is broken, fix it in Payment methods
- If the CPF on file does not match the CPF on the account you are adding, you won’t be able to add this account. You'll need to create a new Payments profile with the correct CPF by deleting your current Payment profile. Learn how to close an existing payment profile.
- If you haven’t yet, add an account in Google Wallet to send Pix payments.
Accounts.When you start a payment, we send a request to your financial institution to transfer money to the recipient. After the payment is complete, we can't reverse it.
- If you know the person who you accidentally sent money to, ask them to send the money back.
- If you don’t know the person you sent money to, reach out to your financial institution.
On Google Wallet app:
- Open the Google Wallet app
.
- Tap Payment methods & activity
- Tap an account.
- By default, you only find a list of your most recent transactions.
- To find older transactions, tap View more activity.
.On Google Wallet website:
- Go to the Google Wallet website.
- On the left, click Transactions.
Pix transactions are transferred instantly, but can sometimes remain pending for a few minutes to 12 hours. If the transaction is still pending, you can contact your financial institution or try to cancel in the Google Wallet app.
If you no longer want to use your account with Google Wallet, you can remove your account used for Pix.
Payment error messages
Troubleshoot common issues when making Pix payments with Google Pay. Find your error message below for steps to resolve your issue.
This transaction brings you over your limit. Try a lower amount or contact your financial institution for more details.Transaction exceeded the maximum limit allowed. Contact your financial institution for more details.
You may not have sufficient funds in your account to complete the transaction. Make sure you have sufficient funds and try making the payment again.
The recipient’s Pix key you used can’t be recognized. Check the Pix key to make sure it’s correct or try again using a different Pix key. Scan or enter a valid Pix code again.
Check if you have an internet connection. If you don’t, connect to the internet and try again.
There was an issue with the transaction. Wait 30 minutes and try again later.
The account holder had an issue processing the transaction. Contact your financial institution.
You must link your account to Google Wallet. For instructions or further help, learn how to add your account to use Pix in Google Wallet.
For specific Google Account activities, like sign-ups for Google products or services, transactions or payment method changes, you may need to verify your identity or ownership of the payment method used.
Learn how to complete verification for your payment profile.
Tip: Check your email for any additional instructions.
For specific Google Account activities, like sign-ups for Google products or services, transactions or payment method changes, you may need to verify your identity or ownership of the payment method used.
Learn how to complete verification for your payment profile.
Tip: Check your email for any additional instructions.
Related resources
Still need help?
If you still have issues or any questions, you can ask the community or contact us.