When you become a channel member, you get access to exclusive members-only perks from a channel, and make a recurring monthly payment.
Review the info below to learn more about how billing and payments work for channel memberships. Keep in mind that memberships may be priced differently depending on your country and the platform you use.
How billing works
For new and existing channel members
For channel members that change membership levels
- You’ll immediately get access to the upgraded level upon purchase.
- You’re only charged the difference in price in levels, at an adjusted price, for the days remaining in your current billing cycle.
- Example: If you’re paying $4.99 and you upgrade to the $9.99 level with half a month left until your next payment, you’re charged ($9.99-$4.99) X (0.5)= $2.50.
- Your monthly billing date will not change due to a level upgrade.
- When your next billing date comes, you’ll be charged the new higher price.
- If the creator has badges, your badge will retain any accumulated loyalty.
- You have access to your original level until your next billing date.
- Your monthly billing date will not change due to a level downgrade.
- When your next billing date comes, you’ll be charged the new lower price.
- If the creator has badges, your badge will retain any accumulated loyalty.
For canceled channel memberships
For reactivated memberships
You can reactivate your membership at any time. If you reactivate during the same billing cycle as you canceled, you are not charged again until that current billing cycle ends.
Payments FAQs
How do I update my payment info?
I get an error message when I try to gift memberships. How do I fix this?
Recurring charges in India
How does paused channel memberships impact my payments?
What is “paused mode”?
- Monetize with memberships - this is usually temporary.
- Deliver perks and other benefits.
What happens to my payments?
What happens if a channel terminates their memberships program?
Refunds and creator revenue FAQs
Can I get a refund for channel memberships?
You may cancel your paid channel membership at any time. Once you cancel, you are not charged again. You can use the badge and have access to creator perks until the end of the billing cycle. Note that you are not refunded for the time between when you cancel and when your channel membership officially ends.
If you notice an unauthorized channel memberships charge on your account, report the unauthorized charge.
If creator perks or other features of your paid channel membership are defective, unavailable, or do not perform as stated, you can contact our support team to request a refund at any time. We do not give refunds or credits for partially elapsed billing periods.
If you're a member who signed up via Apple, you’ll need to contact Apple support to request a refund for your paid channel membership. Apple’s refund policy will apply.