Here’s how to troubleshoot some common issues with Google Meet hardware. If you still have trouble, you can Get support for Google Meet hardware.
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Issues enrolling Meet hardware
- No Meet hardware licenses available
- Account not allowed to enroll devices
- Device has been marked for enterprise management
- Device displays an error screen after being enrolled
- Time zone reverted to default after initial setup
Issues using Meet hardware and peripherals
- Can’t use Meet hardware in a Logitech Swytch-enabled room
- Keyboard language on remote control is incorrect
- Remote control unpaired from Chromebox
Issues with assigning calendars
Issues enrolling Meet hardware
Not enough available licenses
If you get the error “Enrollment Error You do not have enough available licenses to enroll this Google Meet hardware device,” you need to free up or buy a Meet hardware license by taking one or more of the following actions:
- If you have another device that doesn’t need a license anymore, remove the license so it can be assigned to the device you want to use. Learn more about how to Manage Meet hardware licenses.
- If you haven’t already, buy a Meet hardware license.
- If you bought Meet hardware licenses but you don’t see them in your Admin console, contact the reseller who you bought them from. If you bought licenses through Google, contact Google Support.
Account not allowed to enroll devices
Ask your Google Workspace administrator to give your account the required privilege to enroll Google Meet hardware, following steps 4 and 5 in Limit who can enroll Meet hardware devices.
Device has been marked for enterprise management
If you get the error "This device has been marked for enterprise management by example.com," it means that an administrator has set the device to re-enroll automatically in that domain.
To fix this, choose an option:
- If the domain listed is for your organization, enter your account details on the error screen to re-enroll the device.
- If the device or your account does not belong to the domain shown, ask your administrator to deprovision it. You can then re-enroll the device manually. For details, go to Re-enroll a device.
Device displays an error screen after being enrolled
Time zone reverts to default after initial setup
Some Google Meet hardware doesn't retain the user-defined time zone setting after the initial setup and returns to the default time zone.
To resolve this issue, take the following steps to change the time zone:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
Go to Menu
Devices
Google Meet hardware
- Locate the Time Zone setting and select the correct time zone.
- Click Save.
Issues using Meet hardware and peripherals
Can’t use Meet hardware in a Logitech Swytch-enabled room
Before contacting Google Workspace support:
- Remove Swytch and restart the room system. If the problem persists, continue through the standard Google Workspace support process.
- Set Meet hardware peripherals as default devices in the Admin Console. Doing so ensures that using Meet activates the default peripherals. Follow the steps at Set a default peripheral.
- To help clearly identify Swytch-enabled rooms for booking and support purposes, add Meet hardware room kits connected to a Swytch device as a resource, using the Admin console. For details, go to Set up buildings, features & Calendar resources.
- Contact Logitech for support related to Swytch.
Keyboard language on remote control is incorrect
Depending on your location and the keyboard language that you used when you set up the Meet hardware kit, the included remote control’s language might not match that of the device. To resolve the issue after setup, use this one-time workaround:
- Connect a USB keyboard to your device.
- Press any key to start the meeting dialogue.
- Press Ctrl+Shift+Space to change the keyboard language to U.S.
A pop-up opens so that you can verify the language. - Test the remote.
The keys should now be correct.
Remote control unpaired from Chromebox
To re-pair a remote control with the Chromebox:
- Plug the USB Ethernet adapter into any USB port on the Chromebox.
- Hold the remote control close to the USB Ethernet adapter (ideally within 6–8 inches).
- Press and hold the Menu and Mute buttons simultaneously on the remote control for 4–5 seconds.
Issues with assigning calendars
Unrecognized users added to room calendar after assignment
When you assign a room calendar to Meet hardware, Google adds one or more service accounts to the calendar. These service accounts only show up in the calendar’s settings. You can recognize these accounts because they’ll end in gserviceaccount.com.
