Your GFiber Quick Start Guide

Let's get you started

1. 

   Learn about your first GFiber bill

   Your first bill will be higher than your following monthly bills because it’ll include the charges for the upcoming month as well as a prorated charge for the current month you're installed. Learn more with these helpful articles:
   • Your first bill explained
   • GFiber's billing cycle
   • Manage billing in your GFiber account

2. Manage your GFiber account

   It’s simple for you to manage your GFiber service—all in one place. Here are some helpful articles that'll assist you in managing your account:
   • Find your customer support PIN
   • Recover password
   • Change your service plan
   • Update personal contact info

3. Get the best Internet performance

   Now that you’ve gotten GFiber all set up, you can start experiencing the super fast speeds of GFiber Internet. If you need, you can:
   • Manage your Wi-Fi network
   • Learn about GFiber's Internet speeds
   • Check your wired speeds

4. Solve issues with your GFiber service

   If you’re having any trouble with your Fiber service, you can powercycle your GFiber device or use our troubleshooter to guide you through a few questions that may lead you to resolving the problem with your:
   • Wi-Fi network
   • GFiber device
   • GFiber account